Senior Manager of Engagement, Education

OneDigital

Strategic leader for employee engagement and internal communications team at OneDigital, guiding best-in-class programs and ensuring alignment across teams.

Posted 6/3/2026full-timeAtlanta • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Develop standard operating procedures (SOP) and best practices for internal communications strategy that promote our corporate culture, reinforce OneDigital's values, and facilitate open, transparent communication across the organization
Ensure SOP aligns with corporate communications and events to reduce redundancy and confusion, as well as drive awareness in overall OneDigital news, culture, events, etc.
Ensure SOP includes best practices to monitor and measure the impact of internal communications through participation rates, open rates, and employee feedback.
Use insights to continuously refine messaging, channels, and cadence.
Directly manage the Engagement & Communications team, serving as the primary point of escalation, performance coach, and day-to-day resource.
Continuously evaluate team member performance; conduct regular one-on-one meetings with an emphasis on growth, accountability, and support.
Oversee and balance the team's workload — facilitating case-level strategy discussions and ensuring capacity is well-managed across peak periods.
Evaluate, document, and implement key departmental processes in partnership with market and national practice leaders.
Collaborate with Shared Services, market offices, and national leadership to execute on shared initiatives and drive practice-wide goals.
Facilitate training for experienced and new team members; identify skill-building opportunities aligned with team and organizational goals.
Serve as an in-house subject matter expert on employee engagement, communications and wellbeing.
Act as the SME for engagement-related platforms and vendors (e.g., Brainshark, Canva, Simplebooklet, decision support tools, mobile apps, microsites, etc.).
Provide guidance, training, and recommendations to internal teams.
Participate in client presentations, finalist meetings, and prospect seminars.
Represent the Engagement & Communications practice with confidence and expertise.
Serve as the practice liaison to the market, working closely with client service teams, Market Leaders, and National Practice Leaders across Georgia, the South Region, and nationally to deploy initiatives and share best practices.
Oversee the annual review, update, and maintain a library of customizable, compliant, and on-brand templates for team-wide use.
Ensure Team’s timely production and error-free delivery of all engagement content — including benefit guides, flyers, presentations, videos, digital content, and wellbeing collateral.
Identify opportunities and implement strategies for external employee engagement spanning communications, wellbeing, and decision support for clients.
Conduct discovery meetings, review carrier and population health management data, and provide tailored engagement strategy to clients.
Serve as the dedicated SME for Engagement & Communications on a small book of business for high-revenue clients. Determining opportunities to engage the National Practice on appropriate clients and prospects.

Requirements

What you’ll need

5+ years of experience in employee engagement, benefits communications, internal communications, or a related field
Proven experience managing and developing a team
Experience consulting with employer clients on engagement, communications, and/or wellbeing strategy strongly preferred
Background in health & welfare benefits or the insurance/HR consulting industry preferred
Bachelor's degree or equivalent required
Individual Producers License in Health and Life Insurance preferred
Experience in developing written content
Expert in Adobe InDesign and Illustrator
Expert in Microsoft PowerPoint
Expert in Canva
Experience in Video Creation and Animation
Experience with Brainshark preferred
Must possess excellent organizational and planning skills
Must possess superior communications skills, including writing and editing
Superior project management and time management skills
A wide degree of creativity and latitude
Must be able to work cross-functionally and take feedback from multiple stakeholders
Detail-oriented with a strive for complete accuracy
Able to learn and exemplify the OneDigital culture.

Benefits

Comp & perks

health, pharmacy, long and short-term disability, vision, dental and other insurance solutions
reimbursement of job-related expenses per the company policy
employee perks and discounts
robust learning and development programs
paid time off
overtime pay for non-exempt employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee engagementbenefits communicationsinternal communicationswritten content developmentvideo creationanimationproject managementtime managementSOP developmentperformance coaching

Soft Skills

organizational skillsplanning skillssuperior communication skillswriting skillsediting skillscreativityattention to detailcross-functional collaborationfeedback incorporationteam development

Certifications

Bachelor's degreeIndividual Producers License in Health and Life Insurance