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Client Service Specialist
OneDigitalClient Service Specialist enhancing workflows and responsiveness in client services for health insurance solutions. Involves teamwork and client interaction to improve overall experience.
About the role
Key responsibilities & impact- Focus on functions and responsibilities designed to improve and enhance workflows, timeliness, and client responsiveness
- Provide dedicated and important support in the overall Client experience
- Work as part of a Team that cares for the clients’ needs
Requirements
What you’ll need- 3-5 years of applicable job experience required
- Strong attention to detail
- Positive, can-do attitude
- Self-motivated, flexible and disciplined
- Ability to work independently as well as in team environment
- Excellent verbal and written communication skills
- Strong organizational skills
- Proficient with Microsoft Office products, required
- Prior experience in broker agency or benefit administration firm, preferred
- Familiarity with insurance carrier websites, preferred
- Proven track record in customer service; preferred
- Bachelor’s Degree, preferred
- Familiarity with database applications, a plus
- Familiarity with Employee Navigator, a plus
Benefits
Comp & perks- health, pharmacy, long and short-term disability, vision, dental and other insurance solutions
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Officedatabase applicationsEmployee Navigator
Soft Skills
attention to detailpositive attitudeself-motivatedflexibledisciplinedindependent workteamworkverbal communicationwritten communicationorganizational skills
Certifications
Bachelor’s Degree