Strategic Account Executive

OneDigital

Manage client interactions and account maintenance as a Strategic Account Executive at OneDigital. Focus on building relationships and ensuring customer needs are met with quality service.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

The Strategic Account Executive is responsible for managing client interactions and account maintenance
Manage client book of business with emphasis placed on building and fostering relationships with client or broker contacts through quality service delivery
Proactively assesses, clarifies and validates customer needs on an ongoing basis
Collaborate with co-workers and vendor contacts to assist with resolving client concerns or questions on a timely basis
Attend and coordinate onsite or webinar meetings with client, broker or PBM for prescreening, finalist meetings, market results, quarterly reviews, implementation meetings or ad-hoc
Escalate any client or broker issues with PBMs
Analyze plan performance on a quarterly basis and provide recommendations on benefit design edits or savings opportunities
Manage the implementation timeline with PBM to ensure all tasks are completed on schedule including member communications, eligibility, accumulator and other transition files

Requirements

What you’ll need

Must be eligible to work in the United States without the need for work visa or residency sponsorship
Manage client book of business with emphasis placed on building and fostering relationships with client or broker contacts through quality service delivery
Proactively assess, clarify, and validate customer needs on an ongoing basis
Collaborate with co-workers and vendor contacts to assist with resolving client concerns or questions on a timely basis
Attend and coordinate onsite or webinar meetings with client, broker or PBM for prescreening, finalist meetings, market results, quarterly reviews, implementation meetings or ad-hoc
Analyze plan performance on a quarterly basis and provide recommendations on benefit design edits or savings opportunities
Maintain internal documentation and systems for clients, meeting minutes, action logs, CRM and continuous organization of information contained within client folders

Benefits

Comp & perks

health, wellbeing, retirement, and other financial benefits
paid time off
overtime pay for non-exempt employees
reimbursement of job-related expenses per the company policy
employee perks and discounts

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingclient managementcustomer needs assessmentcollaborationproblem solvingcommunicationorganizational skillsquality service deliveryanalytical skillsrecommendation development