Learning and Development Manager

OneDigital

Manager of Learning and Development spearheading training initiatives for new and existing team members at OneDigital. Focusing on retention, shared services, and sales while collaborating with teams.

Posted 5/9/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

spearhead training initiatives, focusing on both new associates and existing team members
supports areas of retention, shared services, and sales
ensures workforce is equipped with skills and knowledge to excel
design and implement innovative training programs
curate learning journeys
collaborate with cross-functional teams to drive change management effectively
Develop Comprehensive Training Programs: Design and implement broad regional-level training initiatives that align with organizational goals and cater to diverse skill levels
Project Management: Oversee multiple learning projects simultaneously, ensuring they are completed on time and meet success criteria
Assess Training Needs: Conduct thorough needs assessments to identify skill gaps and training requirements across the organization
Collaborate with Stakeholders: Partner with Sales, Retention, Shared Services, and other departments to ensure training programs align with business objectives
Support Change Management: Facilitate change management by providing training and support during the rollout of new systems, solutions, and strategies
Evaluate Training Effectiveness: Measure the success of training programs through feedback, assessments, and performance metrics to ensure continuous improvement
Support Technology Initiatives: Ensure training programs are in sync with organizational technology initiatives, supporting pilot groups and ensuring proficiency in new systems and tools
Manage Training Resources: Efficiently allocate and manage training resources, including budgets, facilities, and equipment
Stay Updated: Keep abreast of the latest trends and best practices in technical training and development.

Requirements

What you’ll need

A degree in Business, Education, Human Resources, Information Technology, or a related field
Proven experience as an L&D Manager or Project Manager in a related field, with a background in training and development
Experience with CRM Training, particularly Salesforce, D365, or Applied Epic, is a plus.
Demonstrated experience in aligning business processes with systems to support operational needs.
Technical Proficiency: Strong understanding of relevant systems and services, with a commitment to staying updated on industry trends.
Attention to Detail: Process-driven with a keen eye for detail.
Training and Development Expertise: Proven ability to design, develop, and deliver effective training programs, with knowledge of adult learning principles.
Communication and Presentation Skills: Excellent verbal and written communication skills, with the ability to engage and captivate diverse audiences.
Project Management: Strong organizational skills to manage multiple training initiatives effectively.
Interpersonal Skills: Ability to build relationships and collaborate with stakeholders, including department heads and external vendors.
Problem-Solving: Innovative approach to identifying training gaps and developing solutions.
Adaptability: Ability to adjust training programs based on evolving organizational needs and technological advancements.
Systems Knowledge: Proficiency in Microsoft Office 365, CRM systems, video editing, LMS, and AI.

Benefits

Comp & perks

health, pharmacy, long and short-term disability, vision, dental and other insurance solutions
eligible employees health, wellbeing, retirement, and other financial benefits
paid time off
overtime pay for non-exempt employees
robust learning and development programs
reimbursement of job-related expenses per the company policy
employee perks and discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program designneeds assessmentchange managementproject managementCRM trainingadult learning principlestraining evaluationtraining resource managementtechnical proficiencyproblem-solving

Soft Skills

communication skillspresentation skillsinterpersonal skillsattention to detailorganizational skillsadaptabilitycollaborationinnovationrelationship buildingengagement