Fulfillment Resolution Analyst

OneDigital

Fulfillment Resolution Analyst responsible for correcting plan enrollment issues in benefits administration. Handling audits, documentation, and ensuring data accuracy in cloud-based systems.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Correction of plan level and member enrollment audits/issues to ensure data accuracy in cloud-based benefits administration tools
Complete corrections in response to mismatches identified
Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff)
Work with carriers on retroactive, exception, or standard requests related to member-level eligibility
Make corrections into BenAdmin system to ensure that members are reflecting how they are enrolled with the carrier
Maintain documentation per workflows, procedures, and protocols
Provide feedback and guidance to business stakeholders based on audit/issue discoveries
Serve as the single point of contact for resolution lifecycle
Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to HIPAA standards
Meet or exceed department goals as defined
Complete other duties and projects as assigned

Requirements

What you’ll need

Current life and health insurance license, preferred
Minimum 2 years' cumulative experience
Knowledge of D365 and Excel
Strong team player and ability to collaborate across groups
Ability to remain calm and clear-minded in a role that directly impacts both revenue and client satisfaction
Flexible approach, able to operate effectively with uncertainty and change
Excellent communication and interpersonal skills
Ability to manage multiple assignments at one time
Ability to thrive in fast-paced environment
Must be able to handle high workload volume and meet demanding deadlines
A high level of accuracy and attention to detail is required

Benefits

Comp & perks

Health insurance
Wellbeing benefits
Retirement plans
Paid time off
Overtime pay for non-exempt employees
Learning and development programs
Reimbursement of job-related expenses
Employee perks and discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data accuracyenrollment auditsroot cause analysisdocumentation maintenanceissue resolutionmember-level eligibilityHIPAA complianceExcelD365

Soft Skills

team playercollaborationcalm under pressureflexibilitycommunication skillsinterpersonal skillsmultitaskingattention to detailability to meet deadlines

Certifications

life and health insurance license