Bilingual Client Advocate, Korean

OneDigital

Client Advocate addressing employer health benefit issues and liaising with insurance carriers at OneDigital. Must be fluent in Korean and have a year of insurance experience.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

To address all employer health benefit issues as brought up by OneDigital clients and their employees
Resolving billing issues, enrollment and termination issues
Acting as liaison with insurance carriers
Answering questions relating to pertinent federal and state legislation
Maintains a full book of business based on employee lives and Client Advocate level I, II, or III while continuing to provide A+ service
Works directly with clients and employees to answer questions, resolve their issues, and logs each inquiry as an activity into D365
Acts as a liaison with insurance carriers to resolve claims issues
Works with doctors’ offices, hospital facilities, and pharmacies to resolve claim issues, pre-authorization issues, and billing issues on behalf of employees
Assists clients with the appeal process
Answers questions relating to legislation and benefit laws regarding HIPAA and COBRA
Engages and builds strong relationships with clients
Proactively calls the client's key contact monthly to check in and fact find
Attend Client Health Fairs and Open Enrollment Meetings in person and via ZOOM
Meets with employees via ZOOM, as requested, to review benefits and provide guidance on claim issues and navigating employee benefits
Attends training opportunities to increase industry knowledge, practical abilities, and organizational skills

Requirements

What you’ll need

At least 1 year of insurance experience (claims resolution, benefits administration, health insurance customer service, etc.)
High school diploma required
Bachelor’s degree is preferred
Continuous education encouraged (industry coursework leading to professional designation)
Your states Life, Accident and Sickness Insurance license required
Must speak and write fluently in Korean
Excellent problem-solving skills and resourcefulness
Persistent drive to achieve results
Strong organizational skills, including daily prioritizing and logical thinking
Service-oriented; kind, compassionate, empathetic, and willing to work hard on another person’s behalf
Excellent verbal and email communication skills
Clarity and accuracy are key
Excellent phone skills,
Strong working knowledge of Microsoft Office (MS Word, MS Outlook required; Internet, MS Excel, and database experience preferred)
Able to manage multiple projects simultaneously and successfully
Able to work with others in teams and promotes cooperation and shared successes throughout the company.

Benefits

Comp & perks

health, wellbeing, retirement, and other financial benefits
paid time off
overtime pay for non-exempt employees
robust learning and development programs
reimbursement of job-related expenses per the company policy
employee perks and discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims resolutionbenefits administrationhealth insurance customer servicebilling issue resolutionenrollment and termination issuesappeal process assistanceknowledge of HIPAAknowledge of COBRAinsurance experienceKorean fluency

Soft Skills

problem-solvingresourcefulnessorganizational skillsservice-orientedempathycommunication skillslogical thinkingteam collaborationpersistencerelationship building

Certifications

Life Insurance licenseAccident Insurance licenseSickness Insurance licenseBachelor’s degreeindustry coursework leading to professional designation