Mid-Market Associate Account Manager

OneDigital

Midmarket Associate Account Manager managing midmarket client portfolios with support from Benefits Consultant. Delivering service excellence and ensuring compliance across benefit contracts.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver daily support to members and employees by addressing routine benefits questions and resolving claims issues
Respond to employee inquiries promptly and accurately through the appropriate communication channels
Accurately document all calls, emails, work activities, and resolutions in D365
Support Benefit Consultant and/or Account Manager with the management of assigned book of business
Review accuracy of client work assignments from internal service team members
Work closely with Benefits Consultant to facilitate the renewal process
Review insurance contracts and benefit summaries to ensure accuracy of sold plans
Complete client compliance checklists as directed by the Benefit Consultant and/or Account Manager
Perform additional duties as assigned or requested

Requirements

What you’ll need

2+ years’ experience in broker agency or benefit administration firm, required
Current Life and Health license, required
Thorough knowledge of health and ancillary products; required
Working knowledge of all Microsoft Office products; required
Familiarity and practical knowledge of quoting process and tools; preferred
Bachelor’s Degree, preferred
Experience with benefit administration systems, preferred

Benefits

Comp & perks

health, wellbeing, retirement, and other financial benefits
paid time off
overtime pay for non-exempt employees
robust learning and development programs
reimbursement of job-related expenses per the company policy
employee perks and discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefit administrationclaims resolutionclient compliance checklistsinsurance contract reviewbenefit summariesquoting processD365health products knowledgeancillary products knowledge

Soft Skills

communicationproblem-solvingattention to detailcustomer servicecollaboration

Certifications

Life and Health license