Product Owner – Service Management
Onebridge
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Own, refine, and prioritize the product backlog with an emphasis on reliability, scalability, and service management for best practices.
- Lead Agile ceremonies, including stand-ups, backlog refinement, sprint planning, and demos, while reinforcing process discipline and clear documentation.
- Partner across architecture, engineering, service operations, and offshore development teams to drive solution design and ensure operational readiness.
- Use SQL to validate data, support troubleshooting, and ensure feature requirements meet functional and service-level expectations.
- Communicate delivery status transparently through Red/Yellow/Green updates, highlighting risks, dependencies, and service impacts.
- Support process maturity by identifying operational gaps, recommending improvements, and helping define guidelines, standards, and repeatable workflows.
Requirements
- 10+ years of overall experience in technology or data-focused environments, including 5+ years as a Product Owner.
- Strong background supporting data, analytics, or AI initiatives with demonstrated experience in service management, operational readiness, or support processes.
- Ability to write and interpret SQL for data validation, troubleshooting, and clarifying technical requirements.
- Highly self-directed and proactive, capable of working autonomously within guidelines while driving clarity, structure, and process improvements.
- Deep experience with Agile methodologies, cross-team collaboration, and process-oriented delivery.
- Strong communicator with the ability to create polished, executive-ready PowerPoint presentations for status updates, risks, and recommendations.
- Experience in pharma or other regulated industries and understanding of service management best practices (e.g., SLAs, incident processes, change control) is a bonus.
Benefits
- A Best Place to Work in Indiana since 2015
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLAgile methodologiesdata validationtroubleshootingservice managementoperational readinessprocess improvementsbacklog refinementsprint planningfeature requirements
Soft Skills
self-directedproactivecross-team collaborationstrong communicatorprocess-orientedclaritystructuredocumentationrisk managementpresentation skills