Digital Customer Success Manager

Once For All

UX Researcher conducting qualitative, quantitative, market, and usability research. Supporting product decisions for Once For All’s cloud-based governance, risk, and compliance SaaS platform.

Posted 8/12/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting user research, including quantitative and qualitative methods, while effectively collaborating with cross-functional teams to inform product decisions. Proficient in utilizing UX research tools and presenting findings to diverse audiences.

Highest-signal resume keywords

UX Research ExperienceQuantitative And Qualitative ResearchFigma PrototypingRemote Testing ToolsB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchMarket ResearchUsability StudiesData AnalysisResearch PlanningSketchingPrototypingEthnographic ResearchResearch MethodologiesCreative Problem-Solving

Soft Skills

Effective CommunicationCollaborationTime ManagementSelf-ManagementPositive Attitude

Tools & Technologies

UX Research ToolsFigmaPrototyping ToolsDesign Tools

Industry Keywords

B2B SaaSUser ExperienceStakeholder EngagementCross-Functional Teams

About the role

Key responsibilities & impact

Conduct primary and secondary user research
Conduct and evaluate quantitative and qualitative research
Perform market and ethnographic research
Work closely with cross-functional teams to identify and evaluate research topics
Participate in sketching and prototyping with UX/UI and Engineering teams
Plan and implement user research strategies and methodologies
Advocate research findings to diverse audiences through written and oral presentations
Perform usability studies with internal and external users
Ask questions, gather, and analyse data
Use a diverse set of UX research tools

Requirements

What you’ll need

3 or more years of UX research experience
Ability to share research results quickly and effectively
Ability to perform research-related tasks including research, planning, evaluating, and iteration
Ability to formulate specific, answerable, and practical questions
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
Experience with remote testing tools
Experience using Figma and other prototyping and design tools
Strong desire for creative problem-solving with a positive attitude
Excellent time-management skills and self-management
Experience in B2B SaaS products
Willingness to occasionally travel to London, Spain, and France

Benefits

Comp & perks

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingsto