Technical Quality Specialist – Continuous Improvement

Once For All

Technical Quality & Continuous Improvement Specialist driving quality assurance and customer confidence in cloud-based SaaS business. Engaging in audit, analysis and continuous improvement within complex regulatory frameworks.

Posted 7/20/2026full-timeBasingstoke • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates technical expertise in quality assurance and compliance, with a strong focus on root-cause analysis and continuous improvement. Capable of connecting technical quality to customer outcomes while ensuring adherence to regulatory standards.

Highest-signal resume keywords

NEBOSH General CertificateRoot-Cause AnalysisQuality AssuranceSSIP Scheme KnowledgeISO 9001 Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root-Cause AnalysisQuality AssuranceAuditingAnalytical SkillsProblem-SolvingTechnical ReportingProcess ImprovementRisk AssessmentInvestigative TechniquesData Validation

Soft Skills

Customer-Focused MindsetStrong CommunicationStakeholder ManagementAttention to DetailResilience

Certifications & Qualifications

NEBOSH General Certificate

Industry Keywords

SSIPBuilding SafetyEnvironmental RequirementsQuality RequirementsISO 14001ISO 45001ISO 9001ComplianceTechnical AuditContinuous Improvement

About the role

Key responsibilities & impact

The Specialist is responsible for being the technical authority on our most complex scheme requirements, driving continual improvement and closing quality gaps end-to-end.
Proactively identify where quality, consistency or customer experience is breaking down across people, process, systems, outsourced delivery and AI.
Own a closed loop improvement model: convert findings into permanent fixes in training, guidance, process and system design, then re-measure to confirm the gap is closed.
Connect every quality and improvement activity to customer outcomes, accuracy, fairness, speed and confidence in our verified data.
Use assessment insight to reduce the avoidable rework, rejections and escalations that frustrate customers and suppliers.
Validate the integrity, accuracy and technical robustness of assessor outputs against scheme standards and regulatory expectations.
Lead thorough, fair investigations into non-conformances (NCs), applying deep technical expertise.
Conduct structured root cause analysis to separate systemic, process and individual causes.
Support the reporting of findings into targeted training, calibration and guidance so complex requirements are applied consistently.
Coach assessors and reinforce correct interpretation, raising technical decision-making across internal and outsourced teams.
Validate AI vs human decision-making to maintain consistency and quality across automated assessment layers.
Contribute to internal and external quality reviews and inspections (e.g. SSIP), providing evidence of coverage and control.

Requirements

What you’ll need

Have recognised technical expertise in one or more of SSIP, Building Safety, Environmental or Quality requirements.
Hold a NEBOSH General Certificate (or equivalent), with a sound understanding of risk-based health & safety frameworks.
Have working knowledge of SSIP schemes and Build UK requirements, and their application in supplier assessment or assurance.
Be able to conduct root-cause analysis using structured investigative techniques.
Have fluent written and spoken English, with the ability to produce clear, evidence-based reporting.
Strong auditing, analytical and problem-solving skills with a high level of attention to detail.
Proven root-cause analysis using structured investigative techniques to identify systemic and process-driven issues.
A customer-focused mindset, able to connect technical quality to real customer outcomes.
Clear, evidence-based reporting with actionable, proportionate recommendations.
Strong communication and stakeholder skills, able to challenge constructively and influence improvement.
Excellent organisation and prioritisation across multiple workstreams in a fast-paced environment.
Resilient, objective and solutions-oriented, with a genuine focus on continuous improvement and outcomes.
Experience within quality assurance, compliance or technical audit functions (desirable).
Knowledge and practical application of ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health & Safety) (desirable).

Benefits

Comp & perks

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office