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Technical Assessor
Once For AllTechnical Assessor at Once For All ensuring supplier satisfaction in risk management and compliance. Engaging with suppliers to deliver accurate assessments and support customer service excellence.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Health & Safety regulations and assessments, with a strong focus on customer service and communication. Capable of mentoring and training new team members while effectively managing performance against KPIs.
Highest-signal resume keywords
SSIP Health & Safety QualificationHealth & Safety ExperienceSSIP Registered AssessorUK Health & Safety Legislation KnowledgeCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssessmentsDocument VerificationData AnalysisKPI ManagementHealth & Safety Compliance
Soft Skills
Effective CommunicationProblem SolvingMentoringCustomer EngagementTeam Collaboration
Certifications & Qualifications
SSIP Assessor Training Course
Industry Keywords
Construction SectorHealth & Safety LegislationCustomer Service CultureTechnical Services Development
About the role
Key responsibilities & impact- Undertake Technical assessments and provide advice and support to suppliers throughout the assessment process.
- Accurately verify documents submitted by suppliers against the set criteria and in line with agreed processes, providing guidance at every stage.
- Proactively engage with customers across multiple communication channels in an efficient and timely manner — requesting data updates, providing further information, or resolving and escalating issues where applicable.
- Provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is given.
- Deliver an outstanding level of quality and customer service across all communication channels, in line with company policy.
- Assist in the development and delivery of additional technical services as required.
- Work within set KPIs and self-manage personal performance against business and personal targets.
- Meet regularly with the Team Leader to give feedback and help improve customer service culture, response times and tools.
- Support new starters with training and mentoring where requested, and work closely with other teams to ensure a positive customer experience.
Requirements
What you’ll need- Hold at least one SSIP-recognised Health & Safety qualification (listed below).
- Have a minimum of 2 years’ general Health & Safety experience, with a construction-sector background.
- Have appropriate knowledge of relevant UK Health & Safety legislation.
- Be an SSIP Registered Assessor, or complete and pass the 1-day SSIP Assessor Training Course within 3 months of appointment, and the 3-yearly SSIP Refresher thereafter.
- Have fluent written and spoken English, with the ability to read, interpret and review complex documentation.
Benefits
Comp & perks- Wellness fund or *Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/7 and 365 Days Employee Assistance Programme
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week – Basingstoke office