Customer Insights Researcher

Once For All

Researcher collecting details of tenders for a high-growth, cloud-based SaaS subscription business. Involves calling clients and conducting administrative tasks related to tender submissions.

Posted 7/17/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in research and administration, with a focus on gathering and managing tender information effectively. Proven experience in customer service and communication to maintain client relationships and gather necessary details.

Highest-signal resume keywords

Tender ResearchClient CommunicationAdministration SkillsSales ExperienceCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsRapport BuildingQuestioning Skills

Industry Keywords

Tender InformationPost Tender InformationOngoing Research

About the role

Key responsibilities & impact

Research and collect details of tenders
Involved in ongoing research of tenders up to submission date
Gathering post tender information
Making calls to clients to get information on new tenders
Keeping rapport and asking questions
Administering all gathered information onto the system

Requirements

What you’ll need

Experience of being on the phone
Experience in sales, customer service or similar
Great with Administration

Benefits

Comp & perks

Wellness fund or *Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office