Quality Analyst, Genesys Cloud CX – Dynamics 365 Solutions

OmegaHires

Quality Analyst developing test strategies for Genesys Cloud CX and Dynamics 365 solutions. Conducting QA testing and supporting Agile methodologies in a contracted, remote role.

Posted 7/15/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50 - $120 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing test strategies, plans, and cases for Genesys Cloud CX and Dynamics 365 solutions, with a strong focus on functional, integration, and UAT testing. Proven ability to support Agile methodologies and enhance software quality through effective defect tracking and process improvements.

Highest-signal resume keywords

Quality AssuranceSoftware TestingAgile/Scrum ExperienceGenesys Cloud CXMS Dynamics 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test Strategy DevelopmentTest Case CreationIntegration TestingUAT TestingDefect TrackingPerformance TestingLoad TestingScalability TestingRoot Cause AnalysisSaaS Application Testing

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

Azure DevOps

Industry Keywords

Contact CenterCRMCustomer ServiceEnterprise ApplicationsAgile Methodologies

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
Define functional, integration, system, regression, performance, and UAT testing approaches.
Ensure traceability between business, user stories, and test cases.
Participate in reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
Conduct functional and integration testing of MS Dynamics 365 features and Genesys CX (Call routing, IVR flows, etc.).
Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
Support root cause analysis and recommend process improvements to enhance software quality.
Support business users during UAT planning and execution.
Develop UAT scenarios and scripts.
Track UAT completion and sign-off activities.
Participate in performance, load, and scalability testing.
Validate system response times and user experience.

Requirements

What you’ll need

5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Experience testing enterprise SaaS applications.
Experience supporting Agile/Scrum delivery environments.

Benefits

Comp & perks

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IT Services OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients. Quality Analyst, Genesys Cloud CX – Dynamics 365 Solutions Job not on LinkedIn 🔥 26 minutes ago 🇺🇸 United States – Remote 💵 $50 - $120 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
Define functional, integration, system, regression, performance, and UAT testing approaches.
Ensure traceability between business, user stories, and test cases.
Participate in reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
Conduct functional and integration testing of MS Dynamics 365 features and Genesys CX (Call routing, IVR flows, etc.).
Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
Support root cause analysis and recommend process improvements to enhance software quality.
Support business users during UAT planning and execution.
Develop UAT scenarios and scripts.
Track UAT completion and sign-off activities.
Participate in performance, load, and scalability testing.
Validate system response times and user experience. 🎯 Requirements
5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Experience testing enterprise SaaS applications.
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