Oracle Service Cloud Consultant

OmegaHires

Oracle Service Cloud Consultant leading design, configuration and user acceptance tests for the Service Cloud system. Supporting integrations and conducting workshops within a customer service context.

Posted 7/3/2026contractRemote • 🇺🇸 United StatesSeniorLead💰 $50 - $120 per hourWebsite

Tech Stack

Tools & technologies

CloudOracle

About the role

Key responsibilities & impact

Lead Oracle Service Cloud functional design and configuration.
Gather and analyze customer service and contact center.
Configure case management, workflows, business rules, and knowledge management.
Conduct workshops, fit-gap assessments, and solution demonstrations.
Develop functional specifications and business process documentation.
Support Service Cloud integrations with OFS and enterprise applications.
Lead functional testing and user acceptance activities.
Facilitate training and change management sessions.
Collaborate closely with business and technical teams.
Ensure alignment with customer service transformation goals.

Requirements

What you’ll need

8–12+ years experience
Oracle B2C Service (Service Cloud) Implementation Professional certification (Preferred)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account OmegaHires Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 🏢 Enterprise Recruitment
Enterprise
IT Services OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients. Oracle Service Cloud Consultant Job not on LinkedIn 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $50 - $120 / hour ⏳ Contract/Temporary 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Cloud Oracle Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead Oracle Service Cloud functional design and configuration.
Gather and analyze customer service and contact center.
Configure case management, workflows, business rules, and knowledge management.
Conduct workshops, fit-gap assessments, and solution demonstrations.
Develop functional specifications and business process documentation.
Support Service Cloud integrations with OFS and enterprise applications.
Lead functional testing and user acceptance activities.
Facilitate training and change management sessions.
Collaborate closely with business and technical teams.
Ensure alignment with customer service transformation goals. 🎯 Requirements
8–12+ years experience
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Hard Skills & Tools

Functional DesignConfigurationWorkflowsBusiness RulesKnowledge ManagementFunctional TestingUser Acceptance TestingBusiness Process DocumentationChange ManagementFit-Gap Assessment

Soft Skills

CollaborationFacilitationAnalytical SkillsTraining

Certifications

Oracle B2C Service Implementation Professional Certification