Technical Lead / SME

OmegaHires

Technical Lead integrating Talkdesk's platform with enterprise systems. Designing intelligent call routing and building custom integrations.

Posted 6/23/2026contractRemote • 🇺🇸 United StatesSenior💰 $50 - $120 per hourWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Manage the technical aspects of integrating Talkdesk platform with our enterprise systems.
Map the business requirements into contact center architecture, design intelligent call routing, IVR, and omnichannel flows.
Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders.
Configure and/or optimize intelligent routing, virtual agents, and agent-assistance tools to streamline customer journeys.
Design and/or optimize Talkdesk flows, omnichannel routing, and call-data.
Lead the deployment of advanced AI features of Talkdesk.
Ensure customer data, contact logs, and interaction history are accurately mapped between Talkdesk and our enterprise systems (e.g. JIRA, ZenDesk, Policy Administration System).
Troubleshoot API issues, latency, and call-routing failures.
Guide the team members and business stakeholders with the integration activities.
Weekly initiatives status reporting, Dashboards, maintaining initiatives costs & profitability.
Liaising with the vendor partners, understand their capabilities and propose suitable solutions for our problems.
Manage all technical aspects of the deliverables.

Requirements

What you’ll need

Hands-on experience in designing and implementing technical solutions using Talkdesk CCaaS.
Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk).
Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools.
Good understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules.
Exp. in handling direct customer &/ product owner &/ partner - communication.
Exp. in SCRUM set up, aware of the ceremonies.
Strong process orientation, structured and well organized.
Excellent communication skills, analytical, problem-solving skills and handling escalations.
Very good interpersonal skills, team management and leadership skills.
Exp. of handling SA customers.
Talkdesk Certification (Admin or Architect)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account OmegaHires Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 🏢 Enterprise Recruitment
Enterprise
IT Services OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients. Technical Lead / SME Job not on LinkedIn 🔥 22 minutes ago 🇺🇸 United States – Remote 💵 $50 - $120 / hour ⏳ Contract/Temporary 🟠 Senior 🧑‍💻 Full-stack Engineer VoIP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the technical aspects of integrating Talkdesk platform with our enterprise systems.
Map the business requirements into contact center architecture, design intelligent call routing, IVR, and omnichannel flows.
Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders.
Configure and/or optimize intelligent routing, virtual agents, and agent-assistance tools to streamline customer journeys.
Design and/or optimize Talkdesk flows, omnichannel routing, and call-data.
Lead the deployment of advanced AI features of Talkdesk.
Ensure customer data, contact logs, and interaction history are accurately mapped between Talkdesk and our enterprise systems (e.g. JIRA, ZenDesk, Policy Administration System).
Troubleshoot API issues, latency, and call-routing failures.
Guide the team members and business stakeholders with the integration activities.
Weekly initiatives status reporting, Dashboards, maintaining initiatives costs & profitability.
Liaising with the vendor partners, understand their capabilities and propose suitable solutions for our problems.
Manage all technical aspects of the deliverables. 🎯 Requirements
Hands-on experience in designing and implementing technical solutions using Talkdesk CCaaS.
Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk).
Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools.
Good understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules.
Exp. in handling direct customer &/ product owner &/ partner - communication.
Exp. in SCRUM set up, aware of the ceremonies.
Strong process orientation, structured and well organized.
Excellent communication skills, analytical, problem-solving skills and handling escalations.
Very good interpersonal skills, team management and leadership skills.
Exp. of handling SA customers.
Talkdesk Certification (Admin or Architect) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Full Stack Software Engineer 🕒 3 days ago Crosslake Technologies 201 - 500 💸 Finance Website LinkedIn All Job Openings Full Stack Engineer working on innovative products across various industries. Developing secure software architectures and collaborating with cross-functional teams in a remote setting. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer Cloud Distributed Systems Software Engineer II 🕒 6 days ago Air InfoSec 1 - 10 🔒 Cybersecurity 🎯 Recruiter 🏛️ Government Website LinkedIn All Job Openings Software Engineer supporting Drupal-based website and application development for Texas Department of Family and Protective Services. Responsible for hands-on development, performance optimization, and collaboration with cross-functional teams. 🇺🇸 United States – Remote 💵 $54 - $64 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer Cloud Drupal Jenkins PHP Symfony Senior Software Engineer 🕒 6 days ago Confisa International Group 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Senior Software Engineer applying expertise to enhance AI systems in a remote setting. Collaborating across teams to provide technical insights and improve AI model performance. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟠 Senior 🧑‍💻 Full-stack Engineer Java Rust TypeScript Go Full-Stack Software Engineer 🕒 June 12 Lenmar Consulting Inc 501 - 1000 🤝 B2B 💳 Fintech Website LinkedIn All Job Openings Senior Full-Stack Software Engineer focusing on FrontEnd development with React and test automation. Collaborating with technical teams and improving user experience within an Agile environment. 🇺🇸 United States – Remote 💵 $75 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor Python React TypeScript GTM – Growth Engineer, Contract 🕒 June 11 Reflow 11 - 50 ☁️ SaaS 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Own the lead list side of targeting specific ICP hypotheses for enterprise operations. Utilize Clay, Apollo, and similar tools for sourcing and enriching leads. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer Apollo View More Full-stack Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Talkdesk CCaaSREST APIsJSONOAuthSAMLiPaaS integration toolsSIPVoIPskills-based routingcustom integrations

Soft Skills

communication skillsanalytical skillsproblem-solving skillsinterpersonal skillsteam managementleadership skillsprocess orientationstructured organizationhandling escalationscustomer communication

Certifications

Talkdesk Certification