Customer Success Manager
Oma Fertility
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Support a team of Care Advocates
- Drive customer acquisition and retention
- Maintain high levels of customer satisfaction
- Work directly with company leaders, sales, finance, marketing, product, clinical team members and practice managers to understand the customer journey through key metrics
- Identify gaps in processes that impact the success of our customers
- Collaborate with the teams needed to resolve those issues
Requirements
- Bachelor’s degree
- 2+ years of professional experience in a Customer Success, Account Management, Project Management, or other relevant experiences, ideally in a high-growth, start-up environment
- Enthusiasm for Oma Fertility’s mission
- Experience with eIVF and Salesforce
- Excellent computer knowledge, including proficiency in Word and Excel
- Detail-oriented with strong analytical, writing, and communication skills
- Comfortable working in a startup environment and wear multiple hats
- Experience with developing best practices, creating scalable systems, and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team
- Organized, diligent, and self-motivated
- A proven ability to inspire, coach, and motivate a team and customers
- Passion for empathic healthcare and customer advocacy, fertility experience is a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementProject ManagementeIVFSalesforceWordExcelanalytical skillsprocess automationbest practices development
Soft Skills
detail-orientedstrong writing skillscommunication skillsorganizeddiligentself-motivatedinspiringcoachingmotivatingcontinuous improvement mindset
Certifications
Bachelor’s degree