Client Relationship Manager
Olsson
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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About the role
- Strategically build, maintain, and expand key federal client relationships that support long‑term firm growth.
- Serve as the primary point of contact for assigned federal clients, while establishing and coordinating additional internal and external points of contact as appropriate.
- Develop, lead, and execute comprehensive client growth strategies, identifying and advancing opportunities aligned with federal agency needs and priorities.
- Anticipate and understand client objectives, preferences, procurement processes, and satisfaction levels through a deep understanding of the client’s mission, operating environment, and the federal marketplace, delivering tailored solutions to meet those needs.
- Initiate and sustain relationships with key federal stakeholders, teaming partners, industry partners, communities, and relevant governmental or political entities, guiding strategic engagement efforts for assigned clients.
- Lead or support agency‑specific, regional, or national engagement efforts to strengthen Olsson’s brand and visibility within the federal market, in coordination with internal government affairs, marketing, and business development teams.
- Ensure client service excellence through proactive, consistent communication across all touchpoints-internally with project teams and leadership, and externally with clients and partners.
- Align technical expertise and project management capabilities with client requirements, coordinating with firm leadership to ensure performance, quality, and compliance expectations are met.
- Identify root causes of client performance concerns and collaborate with internal leadership and project teams to implement solutions that meet client expectations and contractual obligations.
- Lead capture and pursuit strategies for major federal opportunities, aligning firmwide capabilities, resources, and talent to deliver client‑focused, competitive solutions.
- Support the successful delivery of key federal projects through close collaboration with project teams and leadership, ensuring consistency with client expectations and agency standards.
- Lead client negotiations and ensure client‑specific contract, billing, and compliance requirements are applied in accordance with Olsson’s Contract Signing Authority and federal contracting regulations.
Requirements
- Bachelor’s degree in engineering, sciences, construction, planning, landscape architecture, public administration, or a related field preferred.
- Minimum of 12 years of experience in the consulting industry, including at least 8 years supporting federal clients, facilities construction, or operation.
- Strong communication and presentation skills with the ability to engage senior‑level stakeholders.
- Proven ability to build and maintain effective professional relationships with clients, partners, and internal teams.
- Strategic mindset with proactive problem‑solving and sound decision‑making skills.
- Familiarity with community, regional, or statewide engagement strategies.
- Working knowledge of engineering, construction, land development, and business development terminology.
Benefits
- Receive a competitive 401(k) match
- Be empowered to build your career with tailored development paths
- Have the possibility for flexible work arrangements
- Engage in work that has a positive impact on communities
- Participate in a wellness program promoting balanced lifestyles
- Full-time employees will receive a traditional benefits package (health care, vision, dental, paid time off, etc.)
- Opportunity to participate in a bonus system that rewards performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementclient growth strategiesfederal contracting regulationsfacilities constructionland developmentbusiness development terminology
Soft Skills
communication skillspresentation skillsrelationship buildingstrategic mindsetproblem-solvingdecision-making
Certifications
Bachelor’s degree in engineeringBachelor’s degree in sciencesBachelor’s degree in constructionBachelor’s degree in planningBachelor’s degree in landscape architectureBachelor’s degree in public administration