Dispatch Coordinator – Ohio Resident

OhioGuidestone

Dispatch Coordinator at OhioGuidestone coordinating crisis mobile response teams in a part-time role. Engaging in behavioral health to assist families during crises with compassion and respect.

Posted 7/9/2026part-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong crisis management and dispatch coordination skills while adhering to HIPAA regulations and privacy laws. Proficient in using dispatch software and electronic health records to ensure effective communication and documentation in a fast-paced environment.

Highest-signal resume keywords

Crisis Coordination ExperienceDispatch Software ProficiencyElectronic Health Records (EHR) ManagementBehavioral Health Systems FamiliarityEffective Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis CoordinationDispatch SystemsElectronic Health Records (EHR)Documentation ManagementMicrosoft Office Suite

Soft Skills

Effective CommunicationCalm Decision-Making Under PressureFlexibilityTeam LeadershipCultural Sensitivity

Tools & Technologies

Dispatch SoftwareCommunication ToolsSecure Messaging

Certifications & Qualifications

Valid Ohio Driver’s License

Industry Keywords

Crisis HotlineEmergency CoordinationTrauma-Informed CareYouth Crisis ServicesHIPAA Compliance

About the role

Key responsibilities & impact

Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
Receive incoming crisis referrals and dispatch mobile response teams - including licensed therapists and behavioral health specialists—in accordance with MRSS protocols and response time guidelines.
Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to coordinate field operations efficiently.
Monitor real-time case activity and provide ongoing support to mobile team members while in the field.
Maintain clear, accurate, and timely documentation of dispatch activity in electronic records systems.
Coordinate with internal teams and external partners to ensure seamless service delivery and client safety.
Adhere to privacy laws and HIPAA regulations while handling sensitive information.
Participate in shift coverage that may include evenings, weekends, and holidays to ensure service availability.
Support quality improvement initiatives and provide feedback on system performance.
Provide coverage beyond scheduled shift in the event of an emergency.
Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
Demonstrate positive leadership; promote a team-based work environment and a culture of belonging.
Present the Agency in the most positive light with all internal and external contacts.

Requirements

What you’ll need

High school diploma or equivalent
Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly preferred
Mission driven; strong desire to make an impact
Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a plus.
Ability to remain calm and make sound decisions under pressure.
Proficient with technology, including dispatch systems, electronic health records (EHRs), and Microsoft Office Suite.
Ability to work both independently and collaboratively within a fast-paced environment.
Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
Ability to maintain relevant, timely documentation as required.
Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Benefits

Comp & perks

Free CEU trainings
Competitive medical benefits including a zero-premium monthly option for employee or employee + children!
10 paid holidays plus 2 floating holidays
Flexible work schedules to support work/life balance
Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
401(k) with employer match option
Employment Assistance Program (EAP)
Mileage reimbursement
Free licensure supervision
Recognition and rewards