Customer Service Specialist
Oerlikon
full-time
Posted on:
Location Type: Office
Location: Mendrisio • 🇨🇭 Switzerland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for order management from sales order entry to delivery and invoice dispatch
- Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
- Manage customer claims such as picking errors, damaged goods or pricing discrepancies
- Daily contact with the production department concerning the production and delivery timeline information
- Daily contact with the R&D department concerning the Product Customization
- Daily contact with the Quality department concerning damaged goods claims
- Coordination of deliveries in collaboration with the logistics department
Requirements
- 5 years’ experience in customer service within an international company is highly recommended
- Experience in the Fashion/Luxury Customer service dpt. is a plus
- Excellent communication and organizational skills
- Strong customer orientated personality
- Fluent in both French and English is mandatory
- German knowledge is considered a plus
- Knowledge of AS400 and SAP is preferred
Benefits
- Health insurance
- 401(k) matching
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcustomer serviceproduct customizationclaims managementpricing discrepanciesstock availabilityAS400SAP
Soft skills
communication skillsorganizational skillscustomer orientation