Payment and Fraud Governance Manager

Ocean Bank

Payments and Fraud Governance Manager leading fraud risk management and compliance in payment channels. Strengthening control environment and reducing operational losses at Ocean Bank.

Posted 7/30/2026full-timeMiami • Florida • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention, risk management, and operational oversight within banking operations, ensuring compliance with regulatory standards and enhancing internal controls. Proven ability to lead teams, develop strategies, and manage vendor relationships to mitigate fraud risks across various payment channels.

Highest-signal resume keywords

Fraud PreventionPayment Risk ManagementRegulatory ComplianceAudit GovernanceOperations Controls

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud DetectionACH OperationsWire Transfer ServicesDigital BankingException ProcessingIssue TrackingRemediation PracticesKey Performance IndicatorsRisk AssessmentsOperational Controls

Soft Skills

LeadershipCoachingAccountabilityCustomer ServiceContinuous Improvement

Tools & Technologies

Fraud Detection ProvidersPayment ProcessorsCore System VendorsNetwork Providers

Industry Keywords

Consumer ProtectionSanctionsAnti-Money LaunderingBank OperationsGovernance

About the role

Key responsibilities & impact

Lead the governance, risk management, and operational oversight of fraud prevention, ACH operations, wire transfer services, and related payment channels.
Develop and execute strategies to detect, prevent, investigate, and mitigate fraud across digital banking, ACH, wires, debit cards, checks, Zelle, and emerging payment platforms.
Oversee fraud claims, disputes, investigations, exception processing, recalls, returns, reversals, and customer protection processes.
Maintain strong internal controls, segregation of duties, audit readiness, issue tracking, and remediation practices.
Ensure compliance with applicable payment, fraud, consumer protection, sanctions, and anti-money laundering requirements.
Establish and monitor department goals, key performance indicators, service standards, risk tolerances, and operational controls.
Partner with Information Technology, Compliance, Risk, Audit, Legal, and business stakeholders to enhance systems, strengthen controls, and support process improvement initiatives.
Manage vendor relationships with fraud detection providers, payment processors, core system vendors, and network providers.
Prepare and present fraud trends, operational performance, risk assessments, and governance updates to senior and executive management.
Lead, coach, and develop team members while promoting accountability, customer service, risk awareness, and continuous improvement.

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Finance, Accounting, Risk Management, or related field
7+ years of Audit governance Experience
5+ years of Bank Operations
5+ years of Management experience
Extensive experience in Payment Risk Management
Regulatory Compliance
Operations Controls

Benefits

Comp & perks

Professional development opportunities
Flexible working arrangements