Dealer Compliance Administrator

OCCU | Oregon Community Credit Union

Dealer Compliance Administrator at OCCU, managing dealer-related complaints and fostering dealer relationships. Hybrid role with a focus on compliance and education.

Posted 5/27/2026full-timeEugene • Idaho, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $84,300 - $99,756 per yearWebsite

About the role

Key responsibilities & impact

Act as main contact for dealer complaints, managing intake, documentation, investigation, and resolution
Recommend and implement fair resolutions with leadership, ensuring compliance
Enhance and maintain complaint tracking and reporting processes
Standardize remediation procedures for consistent and efficient complaint handling
Build strong dealership relationships through regular visits and promote OCCU Indirect Lending products
Pursue new dealer partnerships and support existing ones
Educate dealers on OCCU policies, procedures, and product updates
Liaise between dealerships, underwriting, and internal teams for smooth transactions
Monitor dealer activity for compliance issues, including misrepresentation
Participate in marketing, partnership, and program development events

Requirements

What you’ll need

Minimum of five years of in-dealership experience preferred
Minimum of three years of financial institution experience strongly preferred
Prior dealer compliance experience preferred
Bilingual Spanish speaking skills preferred
Strong investigative and problem-solving skills
Ability to manage conflict and navigate sensitive conversations with professionalism and empathy
Proven ability to build and maintain relationships with internal and external partners
Strong organizational skills with the ability to prioritize tasks and manage multiple priorities
Comfort working independently in a field-based environment with regular travel
High school diploma or equivalent required
Bachelor's degree preferred or equivalent combination of education and experience

Benefits

Comp & perks

Low-cost medical, dental, and vision insurance
401(k) retirement plan with employer match
Paid time off plus 13 paid holidays
Tuition reimbursement for eligible education and training
Company-paid long-term disability
40 hours of company-paid volunteer time annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dealer compliancecomplaint trackinginvestigationresolutionremediation proceduresfinancial institution experiencebilingual Spanish

Soft Skills

investigative skillsproblem-solving skillsconflict managementprofessionalismempathyrelationship buildingorganizational skillstask prioritizationindependent workcommunication

Certifications

high school diplomabachelor's degree