Financial Applications Support Manager

OCCU | Oregon Community Credit Union

Financial Applications Support Manager at Oregon Community Credit Union overseeing application support processes. Leading teams to ensure stability and improvement of financial technology environment.

Posted 5/12/2026full-timeRemote • Idaho, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $120,340 - $150,425 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Lead, coach, and develop Application Support Analysts and System Administrators, fostering a highly engaged and skilled team
Manage vendor relationships, system releases, upgrades, and backlogs of enhancements and defects
Oversee Level 2 application support, escalations, on-call coverage, and after-hours support as required
Establish and manage metrics, SLAs, budgets, and work plans to ensure effective resource utilization
Partner with infrastructure teams, auditors, vendors, and peer technology leaders to resolve production issues and support compliance
Lead teams effectively through change while encouraging continuous process improvement and automation
Maintain strong relationships with team members, credit union members, vendors, and professional organizations

Requirements

What you’ll need

Minimum of five years of directly related experience supporting multiple business applications, including system design and project leadership
Experience within banking or financial services, including regulatory and compliance environments
Strong knowledge of configuration design, controls, and PCI compliance
Hands-on experience with technologies such as SharePoint, Microsoft Office and Windows, SQL Server, ServiceNow, and web APIs
Excellent organizational, communication, customer service, and troubleshooting skills
Ability to clearly explain technical concepts to non-technical audiences and quickly learn new technologies.

Benefits

Comp & perks

Low-cost medical, dental, and vision insurance
401(k) retirement plan with employer match
Paid time off plus 13 paid holidays
Tuition reimbursement for eligible education and training
Company-paid long-term disability
40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supportsystem administrationconfiguration designproject leadershiptroubleshootingprocess improvementautomationPCI complianceweb APIsSQL Server

Soft Skills

leadershipcoachingcommunicationcustomer serviceorganizational skillsrelationship managementproblem-solvingadaptabilityteam developmentchange management