Administrative Assistant
NVision IT, LLC
full-time
Posted on:
Location Type: Remote
Location: Montana • United States
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About the role
- Represent our brand and values to potential patients as the first point of contact.
- Provide general info regarding our practice, schedule patients for consultations, check eligibility, verify insurance and provide overall world-class customer service.
- Answer Phones diligently.
- Take Messages and pass them to the required team member.
- Handle a high volume of incoming customer service calls
- Demonstrate a positive demeanor when resolving matters.
- Schedule and Confirm Appointments.
- Accurately documents all calls in EMR system
- Engages and collaborates with other department
- Must be able to work in a fast-paced environment and handle multiple tasks, work with interruptions.
- Open to working alternative schedules including weekends.
- Responsible for timely follow-up on transferred calls.
- Handle confidential information and patient medical records.
- Participate in staff meetings and other in-services or trainings as assigned.
- Other duties as assigned.
Requirements
- Able to prioritize assignments and multi-task in an accurate and prompt manner.
- Able to demonstrate analytical skill to identify, evaluate and resolve patient concerns with the help of staff and medical team.
- Has strong written and verbal communication skills
- Has strong bilingual English/Spanish conversational skills.
- Able to maintain positive relationships with other departments.
- Has ability to maintain composure when confronted by difficult situations and to respond professionally.
Benefits
- Remote work options
- Equal Employment Opportunity
- Confidential information handling per EEO guidelines
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EMR systemschedulinginsurance verificationcustomer service
Soft Skills
analytical skillswritten communicationverbal communicationbilingual English/Spanishrelationship managementcomposure under pressurepositive demeanormulti-taskingprioritization