Senior Technical Support Engineer, Network

NVIDIA

Senior Technical Support Engineer providing Tier 3 InfiniBand and Ethernet support for NVIDIA AI/HPC and storage clusters. Troubleshooting complex fabrics and delivering customer solutions across European remote locations.

Posted 8/5/2026full-timeRemote • 🇳🇱 NetherlandsSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in InfiniBand and Ethernet fabrics, with a strong focus on troubleshooting, installation, and support in AI and HPC environments. Proficient in developing technical solutions and collaborating with cross-functional teams to enhance support efficiency.

Highest-signal resume keywords

InfiniBand ExperienceEthernet/RDMA ExpertiseLAN Switching/Routing KnowledgeLinux ExperienceAutomation with Ansible

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Subnet ManagementRouting TopologyCongestion ControlIP RoutingVirtualizationScriptingDiagnosticsClustering TechnologiesData-Center TechnologiesNetwork Problem Analysis

Soft Skills

Strong Communication SkillsPresentation SkillsAbility to Work Under Pressure

Tools & Technologies

AnsibleNVIDIA AI InfrastructureMajor Vendors' Switches and Routers

Industry Keywords

AIHPCData CenterInfiniBandEthernetRDMALinux/Unix AdministrationMPINCCLCongestion Control

Tech Stack

Tools & technologies

AnsibleLinuxSwitchingUnix

About the role

Key responsibilities & impact

Provide Tier 3 support for InfiniBand and Ethernet fabrics in large AI/HPC and storage clusters
Install, support, and resolve complex technical issues in demanding data center, AI, storage, and HPC environments
Troubleshoot end-to-end InfiniBand fabrics, including subnet management, routing topology, and congestion control
Develop and present comprehensive technical solutions to customer problems
Manage complex fabric installation projects
Report problems, replicate issues, and manage resolutions
Respond to customer technical inquiries
Conduct site visits and conference calls with customers and partners
Develop and refine internal processes to improve support efficiency and productivity
Collaborate with Engineering, Marketing, and Support teams on complex technical issues
Support NVIDIA's AI infrastructure, which powers global intelligence and transforms industries

Requirements

What you’ll need

B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
5+ years providing customer support for hardware and software products
Hands-on InfiniBand experience, or deep Ethernet/RDMA expertise with ability and motivation to ramp quickly on InfiniBand
Knowledge of InfiniBand subnet managers, fabric topologies such as fat-tree, RDMA verbs, and diagnostics
Extensive knowledge of LAN switching/routing: STP, MSTP, MLAG, VPC, VRRP, and LACP
Knowledge of IP routing: OSPF, BGP, and PIM
Knowledge of virtualization, EVPN, and VXLAN
Linux experience and scripting
Automation experience with Ansible
Ability to work under pressure and support high-level customers
Experience operating and configuring major vendors' switches and routers
Ability to analyze and diagnose highly complex networking problems
Strong communication, presentation, and oral skills
Excellent verbal and written English
Preferred: deep InfiniBand expertise including UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, and ConnectX/BlueField adapters
Preferred: RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters
Preferred: clustering and data-center technologies, including MPI and NCCL
Preferred: Linux/Unix administration-level knowledge
Experience with Ethernet (10/40/100+ GigE) and/or InfiniBand at scale

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NVIDIA Website LinkedIn All Job Openings 10,000+ employees Founded 1993 🏥 Healthcare 🏭 Manufacturing 🤖 Artificial Intelligence Healthcare
Manufacturing
Artificial Intelligence NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows. Senior Technical Support Engineer, Network 🔥 0 minutes ago 🌐 Netherlands, Sweden, +3 more countries – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer Ansible Linux Switching Unix Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide Tier 3 support for InfiniBand and Ethernet fabrics in large AI/HPC and storage clusters
Install, support, and resolve complex technical issues in demanding data center, AI, storage, and HPC environments
Troubleshoot end-to-end InfiniBand fabrics, including subnet management, routing topology, and congestion control
Develop and present comprehensive technical solutions to customer problems
Manage complex fabric installation projects
Report problems, replicate issues, and manage resolutions
Respond to customer technical inquiries
Conduct site visits and conference calls with customers and partners
Develop and refine internal processes to improve support efficiency and productivity
Collaborate with Engineering, Marketing, and Support teams on complex technical issues
Support NVIDIA's AI infrastructure, which powers global intelligence and transforms industries 🎯 Requirements
B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
5+ years providing customer support for hardware and software products
Hands-on InfiniBand experience, or deep Ethernet/RDMA expertise with ability and motivation to ramp quickly on InfiniBand
Knowledge of InfiniBand subnet managers, fabric topologies such as fat-tree, RDMA verbs, and diagnostics
Extensive knowledge of LAN switching/routing: STP, MSTP, MLAG, VPC, VRRP, and LACP
Knowledge of IP routing: OSPF, BGP, and PIM
Knowledge of virtualization, EVPN, and VXLAN
Linux experience and scripting
Automation experience with Ansible
Ability to work under pressure and support high-level customers
Experience operating and configuring major vendors' switches and routers
Ability to analyze and diagnose highly complex networking problems
Strong communication, presentation, and oral skills
Excellent verbal and written English
Preferred: deep InfiniBand expertise including UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, and ConnectX/BlueField adapters
Preferred: RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters
Preferred: clustering and data-center technologies, including MPI and NCCL
Preferred: Linux/Unix administration-level knowledge
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