Senior HPC Support Engineer – Ethernet, AI Infrastructure

NVIDIA

Senior HPC Support Engineer at NVIDIA managing customer support for Ethernet and AI infrastructure. Engaging with customers on-site and remotely while ensuring technical resolutions for sophisticated networking products.

Posted 6/29/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesSenior💰 $108,000 - $172,500 per yearWebsite

Tech Stack

Tools & technologies

Distributed SystemsDockerKubernetesLinux

About the role

Key responsibilities & impact

Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro).
Responding to customer product support inquiries via telephone, email or conference calls
Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements

Requirements

What you’ll need

5+ years in providing in-depth Customer Support and debugging for hardware and software products.
An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Shown use of established AI technologies in day-to-day job responsibilities.
Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills.
Profound knowledge and experience (solving) in Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
Linux OS including System Administration and Networking (LFCS / RHCSA).
Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes).
Adoption of AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in your daily work routine.

Benefits

Comp & perks

Comprehensive benefits package
Equity eligibility
Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Linux Operating SystemsNetworking ProtocolsTCP/IPSystem AdministrationDebuggingEnterprise Systems EngineeringData Center ManagementVirtualizationContainerizationAI Technologies

Soft Skills

Analytical AbilityInterpersonal SkillsPositive AttitudeSelf-MotivationTeam-Oriented

Certifications

LFCSRHCSA