Senior HPC Support Engineer – Compute and GPU Platform

NVIDIA

Senior HPC Support Engineer handling AI hardware and software solutions for NVIDIA's compute and GPU platforms. Resolving sophisticated customer issues and maintaining a high level of customer happiness.

Posted 6/25/2026full-timeRemote • California, New York, North Carolina, Washington • 🇺🇸 United StatesSenior💰 $108,000 - $207,000 per yearWebsite

Tech Stack

Tools & technologies

Distributed SystemsDockerKubernetesLinux

About the role

Key responsibilities & impact

Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems
rapid debugging and response to user-reported issues via telephone, email or conference calls on the DGX Platform (hardware and software) stack including but not limited to resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
ability to apply industry standard AI Tools to efficiently share debugging results, create internal/external knowledge base articles & analyze customer issues thereby helping to develop, re-define and document standard methodologies to provide to internal teams (Support/R&D) for support process and improvements.
participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

Requirements

What you’ll need

5+ years in providing in-depth Customer Support and debugging experience for hardware and software products
strong organizational skills and ability to prioritize/multi-task easily with limited supervision
proven use of established AI technologies in day-to-day job responsibilities
established knowledge of Enterprise platform and systems engineering
understanding of Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues
excellent verbal and written English skills
an academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience)
intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems.
profound knowledge and experience (solving) in Linux System Administration on engineering and networking level, preferable focused on Red Hat Enterprise Linux and Ubuntu distributions.
deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes).

Benefits

Comp & perks

comprehensive benefits package
equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportdebuggingAI technologiesLinux system administrationRed Hat Enterprise LinuxUbuntudata centersserversdistributed systemsvirtualization

Soft Skills

organizational skillsprioritizationmulti-taskingverbal communicationwritten communicationintellectual curiositypositive attitudeflexibilityanalytical abilityteam-oriented