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About the role
Key responsibilities & impact- Build and maintain trusted, long-term working relationships with customers, internal stakeholders, and partner teams
- Understand high-level and detailed technical architectures, facilitate technical discussions, and drive decision-making for optimal solution design
- Ensure project requirements, deliverables, and documentation adhere to NVIDIA quality standards and are completed on schedule
- Develop, present, and defend comprehensive technical solutions and deployment plans to executive and technical customer audiences
- Lead regular syncs, governance calls, and status updates with global internal teams, customers, and third-party partners
- Own delivery of complex on-site or remote data center installations, escalate issues appropriately, and drive resolution with cross-functional partners
- Manage project change requests, release communications, and customer notifications in a clear and timely manner
- Create clear, concise technical and operational runbooks, procedures, and post-implementation documentation
- Demonstrate flexibility to support on-call, off-hours, or global time zone requirements as needed for critical deployments
Requirements
What you’ll need- Bachelor’s or Master’s degree in Engineering, Computer Science, or a related technical field (or equivalent professional experience)
- 8+ years of progressive experience in project delivery management, customer service delivery leadership, and enterprise customer-facing environments
- 5+ years of field service, customer implementation, or post-sales support experience for enterprise hardware and software platforms
- Deep working knowledge of data center infrastructure, including servers, storage, networking, cabling, power, cooling, and physical deployment workflows
- Strong customer-facing interpersonal skills, with the ability to engage directly with C-level and technical stakeholders
- Proven leadership experience leading cross-functional, global, and diverse teams and projects across regions and time zones
- Excellent verbal, written, and presentation communication skills, with strong organizational ability to prioritize and manage multiple complex projects with minimal supervision
- Willingness to work irregular hours as needed and travel up to 15%
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible working arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project delivery managementcustomer service delivery leadershipfield servicecustomer implementationpost-sales supportdata center infrastructureserversstoragenetworkingdeployment workflows
Soft Skills
interpersonal skillsleadershipcommunication skillsorganizational abilityflexibilityproblem-solvingstakeholder engagementpresentation skillsprioritizationteam collaboration
Certifications
Bachelor’s degreeMaster’s degree