Technical Account Manager, Networking Hardware
NVIDIA
full-time
Posted on:
Location Type: Office
Location: Shenzhen • 🇨🇳 China
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
LinuxPython
About the role
- Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers installing NVIDIA products and solutions.
- Respond promptly to customer inquiries via telephone, email, or conference calls.
- Address customer issues during installation, operation, maintenance, product application, and interoperability with other vendors.
- Collaborate frequently with Engineering, Marketing, and Support teams to tackle technical hurdles and ensure product success.
- Participate in cross-functional team meetings and offer feedback regarding product requirements, customer experience, and support tools.
- Develop, redefine, and document best practices to share with internal teams (Support and R&D) to enhance support processes.
- Conduct site visits and engage in conference calls with customers as needed.
- Prioritize customer satisfaction and take responsibility for resolving issues.
Requirements
- BS, MS, or PhD or equivalent.
- Strong academic background in Computer or Electrical Engineering, Computer Science, or related degree.
- Computing system knowledge.
- 6+ years of work-related experience in high speed signal, system build, network or GPU.
- Strong expertise in python and Linux.
- Familiar with hardware develop tools, scope and testing of signal integrity.
- Excellent communication and planning skills.
- Self-motivated with a focus on execution and quality.
- Strong background and project experience in server and NIC design.
- Experts on signal integrity and optical modules.
- System designer and architect experience from CSP, OEM, or ODM, or application engineering background from semiconductor companies.
- Knowledge in NVIDIA platform.
- Willing to share.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pythonLinuxsignal integritysystem designnetwork designGPUhardware development toolstestingserver designNIC design
Soft skills
communicationplanningself-motivatedexecutionquality focuscustomer satisfactioncollaborationproblem-solvingfeedbackdocumentation
Certifications
BS in Computer EngineeringMS in Computer EngineeringPhD in Computer EngineeringBS in Electrical EngineeringMS in Electrical EngineeringPhD in Electrical EngineeringBS in Computer ScienceMS in Computer SciencePhD in Computer Science