Senior Customer Program Manager – Server and Networking Products

NVIDIA

Senior Customer Program Manager driving key technical and operational programs for major enterprise customers and cloud service providers at NVIDIA. Collaborating across functional teams and ensuring successful outcomes throughout the product lifecycle.

Posted 5/19/2026full-timeShanghai • 🇨🇳 ChinaSeniorWebsite

About the role

Key responsibilities & impact

Define and manage program schedules, deliverables, and turning points for networking and switch box programs, aligned with CSP customer roadmaps and their ODM/OEM partners.
Translate CSP and ODM/OEM customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.
Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.
Act as the primary customer and partner interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.
Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance.
Provide ongoing post-deployment sustaining support, serving as case manager for server/networking system building.
Monitor factory production schedules, yields, and blockers, collaborating closely with CSP ODM/OEM partners to meet committed metrics, schedules, and operational targets.
Proactively communicate program health, risks, dependencies, and key insights to customers, internal partners, and senior leadership, ensuring transparency and strong cross-functional alignment.

Requirements

What you’ll need

Demonstrated experience in server/networking/switch box program/project management involving direct interaction with customers.
BS/MS degree in Computer Science, Engineering or a related field with 5+ years of experience managing programs and projects.
Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.
Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.

Benefits

Comp & perks

We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementserver managementnetworkingswitch box managementissue resolutionquality assurancelogistics managementcustomer qualificationproduction deployment

Soft Skills

communicationorganizational skillsinterpersonal skillsleadershipcross-functional alignmentprioritizationtechnical communicationproblem-solvingcollaborationtransparency

Certifications

BS degree in Computer ScienceMS degree in Engineering