Manager, NPN Portal Onboarding and Support

NVIDIA

Manager leading global support operations at NVIDIA for NPN Portal onboarding and support functions. Enhancing user onboarding and driving AI strategies for a high-volume environment.

Posted 4/23/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $176,000 - $276,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead Global Support Operations: Take full ownership of the NPN Portal support and onboarding functions, managing a high-volume environment that resolves over 13,000+ external support cases and hundreds of internal applications annually.
Architect AI-Driven Support: Drive the strategy to build and deploy AI agents and automation to complement existing team members, ultimately establishing a 24/7 service model for our global users.
Manage Regional Teams: Provide direct leadership and mentorship to our operations support team in Pune, India, ensuring alignment with HQ objectives.
Optimize Partner Onboarding: Enhance the end-to-end onboarding journey for thousands of monthly new users, including future foundational training initiatives for developers within our ecosystem.
Strategic Realignment: Partner with Senior Leadership to transition daily support management away from the Business System Analyst team, allowing them to focus on foundational NPN architecture.
Collaborate with team members from different areas to develop business requirements. Build processes and deploy system improvements that improve ease of doing business with NVIDIA.

Requirements

What you’ll need

8+ overall years of experience in sales operations, channel partner programs, or customer support environments within a high-technology global enterprise.
2+ years of leadership experience, with a proven track record of managing remote or international teams (specifically experience with India-based teams is a plus).
Hands-on experience or a strong vision for using AI-enabled tools and agents for planning, reporting, and supporting automation.
Demonstrated ability to manage high-volume operations (90k+ users) while maintaining high partner satisfaction and operational quality.
Strong proficiency with tools like Salesforce, CPQ, Tableau, and project tracking software.
Bachelor’s degree in business, marketing, or a related field (or equivalent experience).

Benefits

Comp & perks

eligible for equity
benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI agentsautomationsales operationschannel partner programscustomer supporthigh-volume operationsplanningreportingoperational quality

Soft Skills

leadershipmentorshipcollaborationstrategic alignmentprocess improvement