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NVIDIA

Software Platform Support Engineer – GPU Cloud

NVIDIA

. Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms .

Posted 4/20/2026full-timeSanta Clara • California, North Carolina, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $76,000 - $126,500 per yearWebsite

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformKubernetesLinux

About the role

Key responsibilities & impact
  • Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms
  • Define and improve operational workflows (runbooks, escalation paths, support processes)
  • Triage/investigate root cause of customer issues and escalate as needed
  • File bugs and report issues while working closely with the Site Reliability team
  • Build tooling to improve customer support process and visibility
  • Deeply understand user workloads and use cases
  • Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
  • Be part of an on call rotation to support production systems

Requirements

What you’ll need
  • BS/MS degree in Computer science or related areas (or equivalent experience)
  • 2+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
  • Experience with Kubernetes, AWS, Azure, OCI, and GCP
  • Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
  • Understanding of data storage technologies (databases, file, block, blob)
  • Customer Service/Support Experience
  • Willingness to work up and down the stack as well as across multiple teams
  • Strong skills in troubleshooting and Communication

Benefits

Comp & perks
  • equity
  • benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

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Hard Skills & Tools
LinuxKubernetesAWSAzureOCIGCPInfrastructureNetworkingStorageDevOps scripting
Soft Skills
Customer ServiceTroubleshootingCommunicationCollaborationProblem-solvingFeedbackAdaptabilityTeamworkAttention to detailCritical thinking
Certifications
BS degree in Computer ScienceMS degree in Computer Science