Software Platform Support Engineer – GPU Cloud

NVIDIA

Software Platform Support Engineer collaborating with internal teams to support NVIDIA's complex cloud platforms. Responsibilities include troubleshooting, defining workflows, and providing feedback to engineering teams.

Posted 4/20/2026full-timeSanta Clara • California, North Carolina, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $76,000 - $126,500 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesLinux

About the role

Key responsibilities & impact

Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms
Define and improve operational workflows (runbooks, escalation paths, support processes)
Triage/investigate root cause of customer issues and escalate as needed
File bugs and report issues while working closely with the Site Reliability team
Build tooling to improve customer support process and visibility
Deeply understand user workloads and use cases
Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
Be part of an on call rotation to support production systems

Requirements

What you’ll need

BS/MS degree in Computer science or related areas (or equivalent experience)
2+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
Experience with Kubernetes, AWS, Azure, OCI, and GCP
Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
Understanding of data storage technologies (databases, file, block, blob)
Customer Service/Support Experience
Willingness to work up and down the stack as well as across multiple teams
Strong skills in troubleshooting and Communication

Benefits

Comp & perks

equity
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Hard Skills & Tools

LinuxKubernetesAWSAzureOCIGCPInfrastructureNetworkingStorageDevOps scripting

Soft Skills

Customer ServiceTroubleshootingCommunicationCollaborationProblem-solvingFeedbackAdaptabilityTeamworkAttention to detailCritical thinking

Certifications

BS degree in Computer ScienceMS degree in Computer Science