Service Production Manager – Repair
NVIDIA
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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Salary
💰 $176,000 - $276,000 per year
About the role
- Serve as a liaison between Contract Manufacturing/Repair partners, and NVIDIA teams – Engineering, Quality, Procurement, Logistics, Planning and Finance
- Handle technical areas of repair process such as – finished goods Quality, yield management, Engineering Change Order Management, Approved Vendor List management and capacity utilization management.
- Be a champion of repair efficiency leading to the best quality repair output with continuous improvement
- Establish and maintain Service Level Agreements with Service Operations partners, critical metrics to supervise performance, and lead Operations Reviews.
- Proactively resolve roadblocks, implement business processes and systems to improve refurbishment operations, manage capacity, inventory control at repair sites and coordinate with cross-functional support teams to meet delivery commitments and business requirements.
- Collaborate with engineering and quality teams to implement required repair processes and compliance audits.
- Collaborate with Planning and Procurement to ensure supply chain readiness for new service offerings and ongoing build plan at CRMs.
Requirements
- Bachelor's degree or above (or equivalent experience)
- 12+ years of hands-on experience in operations and execution of technology-related products, optimizing the triple constraints of cost, quality and delivery
- 5+ years working experience as a project manager in product development, NPI, or related engineering fields
- 10+ years validated experience working in reverse logistics, including operations, logistics, and preferably repair involving both in-country and international sites and teams
- Demonstrated excellence in running cross-functional relationships, e.g., suppliers, factories, and operations
- Strong background of factory performance in OEM Servers, PCBA or other related operations including SMT, system integration, and test etc.
- Ability to travel to US factories (5-10%)
Benefits
- competitive salaries
- generous benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementyield managementEngineering Change Order ManagementApproved Vendor List managementcapacity utilization managementinventory controlreverse logisticsproject managementproduct developmentNPI
Soft Skills
cross-functional collaborationproblem-solvingcontinuous improvementcommunicationrelationship managementleadership
Certifications
Bachelor's degree