HPC Technical Account Manager
NVIDIA
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $253,000 per year
Job Level
SeniorLead
Tech Stack
DockerKubernetesLinuxSparkVMware
About the role
- Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.
- Own and resolve customer issues during installation, operation, maintenance or product application.
- Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
- Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
- Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.
Requirements
- 8+ years in providing in-depth customer support and debugging for hardware and software products.
- Profound knowledge and experience with Linux and Networking (LFCS / RHCSA).
- Bachelors degree or equivalent experience.
- Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
- Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
- Superb communication and presentation/oral skills.
- Strong organizational skills and able to prioritize / multi-task easily with limited supervision.
Benefits
- Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
- Be eligible for equity and benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxNetworkingData center virtualizationVMWAREDockerKubernetesAI technologiesHPC server technologiesML frameworksTechnical support
Soft skills
Problem-solvingCommunicationInterpersonal skillsOrganizational skillsLeadershipPresentation skillsMulti-taskingCustomer supportIndependent analysisDocumentation
Certifications
LFCSRHCSA