Manager, Worldwide Support

Nutanix

Manager of Worldwide Support leading team of System Reliability Engineers at Nutanix. Driving customer satisfaction through effective team management and technical support.

Posted 6/22/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

VMware

About the role

Key responsibilities & impact

Lead and manage a team of System Reliability Engineers (SREs) to ensure high-quality technical support.
Establish staff schedules to optimize support availability and response time.
Conduct regular team meetings and performance evaluations to foster team development.
Design and implement processes to enhance operational efficiency and incident management.
Drive the resolution of critical customer issues through collaboration with engineering and sales teams.
Monitor and analyze performance metrics to uphold service delivery standards.
Set clear objectives for the team aligned with organizational goals and participate in strategic planning.
Foster a culture of collaboration and innovation within the SRE team and across cross-functional teams.

Requirements

What you’ll need

15+ years of experience in technical support
5+ years in people management
Bachelor of Science in Computer Information Systems or equivalent experience
Strong verbal and written communication skills
Proven leadership skills with a successful track record in team management
Technical expertise in virtualization technologies (e.g., VMware)
Understanding of storage and networking concepts
Project management skills with the ability to handle multiple priorities
Experience in implementing processes to enhance operational efficiency
Ability to foster collaboration across cross-functional teams and drive innovation

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportpeople managementvirtualization technologiesVMwarestorage conceptsnetworking conceptsoperational efficiencyproject managementperformance metricsincident management

Soft Skills

verbal communicationwritten communicationleadershipteam managementcollaborationinnovationorganizational skillsstrategic planningfostering team developmenthandling multiple priorities

Certifications

Bachelor of Science in Computer Information Systems