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Infrastructure Engineer – Unified Communications
Nuffield HealthInfrastructure Engineer focused on Unified Communications and Microsoft 365 services development for Nuffield Health. Handling support and optimization of various cloud-based applications and tools.
ATS Keywords
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Hard Skills
Microsoft 365Unified CommunicationsCXone platformVoIPSIPPowerShell scriptingITIL frameworksnetworking principlestelephony technologiesMicrosoft Exchange Online
Soft Skills
troubleshootingcollaborationtechnical documentationtraining delivery
Tools & Technologies
cloud-based applicationsIT infrastructuresystem checksemail supporttelephony support
Industry Keywords
security best practicescompliance requirements
Tech Stack
Tools & technologiesCloudVoIP
About the role
Key responsibilities & impact- Play a key part in the development and delivery of Microsoft 365-based Cloud Services
- Focus on Unified Communications and optimize the CXone platform
- Contribute to a wide variety of IT infrastructure projects and support initiatives
- Provide 2nd and 3rd Line Support for email, telephony and Microsoft 365 issues
- Collaborate in deploying new solutions based on architectural designs
- Maintain and optimize cloud-based applications and tools
- Resolve faults and conduct system checks
- Support Microsoft Exchange Online
- Create and maintain technical documentation
- Deliver training to end-users and IT staff
Requirements
What you’ll need- Proven experience working with Microsoft Unified Communications technologies
- Hands-on experience with configuring, managing and optimising the CXone platform
- Strong troubleshooting skills for VoIP, SIP, and related telephony technologies
- Understanding of networking principles and protocols related to Unified Communications
- Ability to integrate unified communication systems with existing IT infrastructure
- Knowledge of security best practices and compliance requirements for Unified Communications
- Proficiency in PowerShell scripting for automation
- Knowledge and experience with ITIL frameworks and practices
Benefits
Comp & perks- Free gym membership
- Health assessments
- Retail discounts
- Pension options