Client Services Manager

NSW Department of Communities and Justice

NSW DCJ manager leading Community Service Centre operations for vulnerable children, young people and families. Building culturally safe services and partnerships across South West NSW.

Posted 8/6/2026full-timeBroken Hill • 🇦🇺 AustraliaMid-LevelSenior💰 A$154,231 - A$178,369 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and operational management skills within a Community Service Centre, focusing on human resources, finance, and performance monitoring. Exhibits cultural capability and commitment to building respectful relationships with Aboriginal communities and stakeholders.

Highest-signal resume keywords

LeadershipCommunity EngagementCultural CapabilityOperational ManagementPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tertiary Qualification in Social WorkHuman Resources ManagementFinance ManagementOffice AdministrationPerformance ReportingStrategic PlanningContinuous Improvement

Soft Skills

Conflict ResolutionRelationship BuildingTeam DevelopmentEmotional Intelligence

Certifications & Qualifications

Valid Driver's LicenseNational Criminal History Record CheckWorking with Children Check

Industry Keywords

Community ServiceAboriginal WorkforceCulturally Safe PracticeVulnerable Children and FamiliesCollaboration with NGOs

About the role

Key responsibilities & impact

Provide leadership, direction and support to professional and administrative staff within a Community Service Centre
Manage all aspects of Community Service Centre operations, including human resources, finance, office administration, performance monitoring and reporting
Deliver DCJ core functions and services to vulnerable children, young people and families
Establish collaborative relationships with community partners and NGOs to integrate local service provision
Lead implementation of operational changes aligned with DCJ’s corporate and strategic direction
Develop strategies and make decisions in emotionally charged, difficult and controversial situations
Build and monitor a fair, inclusive and diverse workplace culture
Develop unit plans addressing team capability, strengths, development opportunities and continuous improvement
Address and resolve team and individual performance issues in a timely and effective manner
Work closely with Aboriginal communities and lead a significant Aboriginal workforce

Requirements

What you’ll need

Tertiary qualification in social work, social/Behavioural Science, Welfare or a related discipline, and/or equivalent knowledge, skills and experience
Demonstrated commitment to ongoing professional development
Strong cultural capability and commitment to culturally safe practice
Ability to build and maintain respectful relationships with Aboriginal people, communities and stakeholders
Applicants should currently reside within the district or relocate before commencing employment
Valid driver’s license
Willingness and ability to travel to local offices including Broken Hill, Dareton and Wilcannia, and across the broader South West NSW region
Subject to reference checks
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Benefits

Comp & perks

Relocation incentives may be negotiated
5 weeks annual leave
Additional remote area allowances applicable to location
Challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Opportunities for learning and development and internal career progression
Health & Wellbeing and Employee Assistance Programs
Free, personalised support with housing, schools, jobs, and settling in through the Welcome Experience