Account Manager

nShift

Account Manager responsible for the long-term success of customer accounts in the Netherlands and UK for nShift. Driving account growth and integrating services across multiple product offerings.

Posted 7/11/2026full-timeTilburg • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Full commercial ownership of a portfolio of customers, with accountability for net revenue retention and expansion
Drive upsell and cross-sell opportunities across nShift's full product suite, identifying where customers can unlock additional value
Own renewals end-to-end - building strong relationships well in advance of contract dates and proactively managing risk to prevent churn
Develop and execute account plans for your customers, aligning nShift's roadmap and capabilities to their long-term business goals
Build and maintain relationships across multiple stakeholder levels, from day-to-day champions to C-suite executives
Maintain an accurate and healthy pipeline of expansion and renewal opportunities in Salesforce
Partner with Customer Success Managers on joint account strategies to maximise customer health and growth
Use data and business insights to make compelling cases for adoption, expansion, and deeper integration
Act as the voice of the customer internally — feeding market intelligence and customer feedback into Product, Marketing, and Leadership
Represent nShift at customer meetings, industry events and trade shows across the region

Requirements

What you’ll need

Proven track record in account management or B2B SaaS sales, with strong experience managing renewals and driving expansion revenue
Excellent communication and presentation skills - you're comfortable in a boardroom and equally at ease in a working session with a technical team
Ability to manage a complex portfolio of accounts simultaneously, prioritising effectively and staying proactive rather than reactive
Strong commercial acumen - you understand SaaS contracts, pricing structures, and how to build a compelling business case
Data-driven mindset: you use numbers to understand account health, identify opportunities, and make persuasive arguments
A genuine passion for building long-term customer relationships, not just closing deals
Fluency in Dutch and English; proficiency in French or German is an advantage.

Benefits

Comp & perks

A commercial role with real ownership and direct impact on revenue
A collaborative, international team that genuinely cares about doing right by customers
Competitive salary with performance-based commission
The chance to grow with a category-leading company at a pivotal point in its journey
Flexible working with regular travel across the Nordics, Benelux and UK based on your customer portfolio

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Net Revenue RetentionUpsell and Cross-Sell StrategiesAccount PlanningSaaS ContractsPricing StructuresBusiness Case DevelopmentPipeline ManagementSalesforceCustomer Relationship Management

Soft Skills

Excellent CommunicationPresentation SkillsRelationship BuildingProactive ManagementCommercial Acumen