Strategic Account Director

nShift

Strategic Account Director managing Tier 1 accounts for nShift, focusing on customer retention and growth. Building executive relationships and driving strategic value for leading brands.

Posted 6/11/2026full-timeStockholm • 🇸🇪 SwedenLeadWebsite

About the role

Key responsibilities & impact

Own and manage a portfolio of ~20–30 Tier 1 enterprise customers.
Act as the single point of contact and trusted advisor for senior executives and key decision-makers.
Build multi-level, cross-functional relationships to embed nShift across customer organisations.
Create and execute joint success plans with customers, ensuring alignment with their strategic goals.
Drive renewals with a focus on zero churn, proactively identifying and addressing risks.
Identify upsell and cross-sell opportunities to drive revenue growth within the portfolio.
Partner with Sales, Technical and Product teams to align new offerings with customer priorities.
Serve as a champion for customers internally, influencing product roadmaps and service delivery to meet evolving needs.

Requirements

What you’ll need

Proven track record (8+ years) in strategic account management, customer success, or enterprise sales with Tier 1/global accounts.
Strong experience in retention-focused roles, demonstrating the ability to reduce churn and grow revenue within large, complex customers.
Expertise in building trusted executive relationships (C-suite, VP level).
Deep understanding of SaaS, technology platforms, or enterprise services (logistics/supply chain/e-commerce expertise preferred).

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementcustomer successenterprise salesretention strategiesrevenue growthupsellingcross-sellingSaaStechnology platformslogistics

Soft Skills

relationship buildingtrusted advisorinfluencingcommunicationcollaborationproblem-solvingstrategic alignmentcustomer advocacyrisk managementexecutive engagement