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Technical Support Engineer, x2
nShiftCustomer Support Engineer helping nShift customers with technical issues across multiple channels. Ensuring operational stability and maintaining customer satisfaction with rapid issue resolution.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process customer requests via multiple support channels
- Manage incidents and service requests in line with SLAs
- Troubleshoot and resolve technical issues
- Escalate complex cases when necessary
- Contribute to CSAT and service quality targets
- Identify recurring issues and improvement opportunities
- Share knowledge within the team
Requirements
What you’ll need- Bachelor’s degree or apprenticeship in IT/Service
- At least 3 years of experience in IT support or customer service
- SaaS experience preferred
- Experience in LogTech (ERP/WMS/TMS) is an advantage
- Proficiency in both written and spoken English
- Strong organizational and communication skills
Benefits
Comp & perks- Flexible schedule within 08:00 to 03:00 EET, Monday to Friday
- Diversity and inclusivity in workplace culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportcustomer serviceSaaSLogTechERPWMSTMS
Soft Skills
organizational skillscommunication skills
Certifications
Bachelor’s degree in ITapprenticeship in IT