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nShift

Technical Support Engineer

nShift

Customer Support Technical Engineer solving customer issues in a fast-paced environment at nShift. Engaging with various support channels and ensuring operational stability.

Posted 4/27/2026full-timeBucharest • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Process customer requests via multiple support channels
  • Manage incidents and service requests in line with SLAs
  • Troubleshoot and resolve technical issues
  • Escalate complex cases when necessary
  • Contribute to CSAT and service quality targets
  • Identify recurring issues and improvement opportunities
  • Share knowledge within the team

Requirements

What you’ll need
  • Bachelor's degree or apprenticeship in IT/Service
  • At least 3 years of experience in IT support or customer service
  • SaaS experience preferred
  • Proficiency in both written and spoken English
  • Strong organizational and communication skills
  • Experience in LogTech (ERP/WMS/TMS) is an advantage

Benefits

Comp & perks
  • Flexible schedule
  • Diversity of work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
IT supportcustomer servicetroubleshootingincident managementservice request managementSaaSLogTechERPWMSTMS
Soft Skills
organizational skillscommunication skillsteam collaborationproblem-solvingcustomer satisfaction focus
Certifications
Bachelor's degree in ITapprenticeship in IT