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Ground Control / Headliner Experience Festival Team Member
NPR part of bluestone livenation groupFestival team member supporting attendees and headliner experience at Insomniac's Seattle dance events. Providing radio-based assistance, crowd support, hydration, directions, and emergency response during live events.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to operate communication equipment effectively in high-pressure environments. Capable of providing assistance and information to attendees while ensuring safety and compliance with event protocols.
Highest-signal resume keywords
Customer Service ExperienceRadio Communication ProficiencyEmergency Medical ResponseAbility to De-Escalate SituationsAbility to Work Under Pressure
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Radio OperationEmergency Medical ResponseEvacuation ProceduresDirectional SupportAbility to Lift 20 LbsAbility to Stand for 4 HoursAbility to Walk Long DistancesAbility to Tolerate Loud Noise Levels
Soft Skills
Energetic PersonalityFocused InitiativeProfessional InteractionStress ManagementPrioritization Skills
Tools & Technologies
Two-Way RadioMegaphone
Industry Keywords
Event ManagementCrowd ControlSafety ProtocolsCustomer Engagement
About the role
Key responsibilities & impact- Welcome attendees at entrances and explain Ground Control’s presence and purpose
- Follow assigned shift schedules, pump water at free refill stations, and patrol event zones with assigned group members
- Operate a two-way radio and perform emergency medical calls
- Monitor radio communications and respond immediately to calls and requests
- Assist distressed individuals
- Share information from the event website, festival guide, and staff guide with attendees
- Understand evacuation procedures and identify safe refuge locations before each show
- Provide directional support at entrances using megaphones
- Report to Ground Control and Headliner Experience Managers
Requirements
What you’ll need- Customer service-related work experience preferred
- Experience using radios required
- Ability to work under pressure in stressful environments
- Energetic and focused personality with initiative
- Ability to handle and prioritize multiple competing assignments and manage deadlines
- Ability to interact professionally and courteously with all levels of individuals
- Ability to de-escalate situations
- Ability to stand for up to four hours at a time and walk long distances
- Ability to lift up to 20 lbs
- Ability to walk up and down stairs
- Ability to tolerate loud noise levels and busy environments
- Willingness to work in drastically varying temperature climates
- Willingness to frequently travel to events during holidays, evenings, and weekends as required
- Applicants for employment in the U.S. must possess work authorization that does not require visa sponsorship by Insomniac
Benefits
Comp & perks- Free water refill stations available during shifts