Business Operations

• Help serve, alongside the VP of Operations, as the “connective tissue” between Sales, Product, Marketing, and Operations to ensure alignment and accountability
• Manage cross-functional project timelines, communication, deliverables, and follow-through
• Coordinate weekly and biweekly leadership rhythms (agendas, notes, action items, follow-ups)
• Assist with building and document operational processes and playbooks (SOPs) as NPHire scales
• Maintain and optimize internal workflows (Slack automations, Notion systems, project trackers)
• Own the buildout, maintenance, and accuracy of NPHire’s core dashboards, tracking: Candidate growth and funnel metrics, Potential customer (Employer) acquisition and conversion, Revenue pacing, forecasting, and pipeline health, Campaign performance (in partnership with Marketing)
• Consolidate data from systems such as Salesforce, Nooks, Gong, Google Sheets, and ad platforms into clear, unified weekly reporting
• Maintain CRM data integrity by ensuring clean, consistent, and complete data across Sales, Customer Success, Marketing, and other applicable pipelines
• Support the Sales team with lead list imports, outbound sequences, call lists, tagging, and light workflow creation in Nooks, Gong, and Salesforce as needed
• Build lightweight operational workflows and automations that improve team efficiency and reduce manual work
• Conduct ad hoc analysis to support Sales, Product, and Marketing – highlighting trends, identifying bottlenecks, and providing actionable insights
• Collaborate with Product and Sales to ensure data flows smoothly across the candidate and potential customer (Employer funnels) to accurately reflect the full GTM process

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