Customer Experience Specialist

Novig

Customer Experience Specialist at Novig managing user support during live sports events. Responsible for handling chats and emails to ensure smooth user experience during high-pressure situations.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 per yearWebsite

About the role

Key responsibilities & impact

Be the voice and backbone of Novig's user experience
Turn high-volume chaos into seamless support
Field live chats and emails through Intercom
Resolve time-sensitive issues when NFL and NBA slates are in full swing
Keep the platform running smoothly when every second counts

Requirements

What you’ll need

Thrive in live, high-stakes environments
Take ownership of every interaction
Fast and high-quality communication using Intercom
Comfortable across channels: chat and email
Technically capable: learn internal admin tools
Curious and improvement-minded
Love game nights: monitoring chat volume during sports slates
Sports knowledgeable: understand betting lines, spreads, and exchange mechanics
Tech-savvy: navigate multiple tools and systems
Strong communicator: de-escalate frustrated users
Good judgment under pressure

Benefits

Comp & perks

$52k base, benchmarked at top-tier tech companies
Meaningful equity for every employee, regardless of role
100% health premiums covered
99% dental & vision covered
401(k) with 4% company match
HSA + $1,080 annual company contribution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ownershipfast communicationhigh-quality communicationcuriosityimprovement-mindedstrong communicationgood judgment under pressure