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Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Act as the first point of contact for incidents and service requests through the internal Service Management system
- Perform initial triage, categorization, prioritization, and routing of incidents
- Own incident management process, ensuring timely updates and proper escalation paths are followed
- Apply known solutions from runbooks and knowledge base articles
- Communicate clearly and consistently with stakeholders throughout incident lifecycle
- Maintain accurate incident records, timelines, and documentation
- Contribute to improving the knowledge base and operational documentation
Requirements
What you’ll need- BSc in Information Technology, or relevant field; MSc is a plus
- 0–2 years of experience in IT support, service desk, or similar role
- Familiarity with ITIL principles or incident management processes
- Experience with ITSM tools such as Jira, ServiceNow, or similar
- Fluency in Greek and English (both written and verbal)
- Excellent communication and customer service skills
- Ability to work in shifts, including nights and weekends
- Strong attention to detail
Benefits
Comp & perks- 💰Competitive Compensation: Attractive salary and bonus scheme
- 🧑⚕️Health insurance: Group health & medical insurance package
- 💻Top-Notch Equipment: All the tools you need for your role
- 🚀Career Growth: Focused career development, performance management, and training opportunities
- 🏋️Free access to our gym facilities to keep you energized
- 🌍Inclusive Environment: A welcoming, international, and multicultural team
- 🎉Engaging Activities: Exciting events, sports, and team-building activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementIT supportservice deskITIL principlesITSM tools
Soft Skills
communicationcustomer serviceattention to detail
Certifications
BSc in Information TechnologyMSc in Information Technology