Marketing and Customer Success Lead

Nova Pioneer

Marketing and Customer Success Lead overseeing Quest's growth and user engagement. Bridging marketing and support while directly engaging with schools and learners in Kenya.

Posted 7/18/2026full-time🇰🇪 KenyaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in marketing, community management, and customer success within the education sector, with a strong focus on building partnerships and enhancing learner engagement. Proven ability to manage multiple projects and initiatives in a fast-paced environment while collaborating effectively across teams.

Highest-signal resume keywords

Marketing ExperienceCommunity ManagementCustomer SuccessPartnership DevelopmentProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Self-StarterEffective PrioritizationCollaboration

Industry Keywords

EdTechEducation OrganizationsYouth ProgrammesCustomer EngagementSchool Partnerships

About the role

Key responsibilities & impact

Own Quest's growth, community, and customer experience
Bridge marketing, partnerships, and customer support, driving awareness, engagement, and adoption of Quest across schools and learners
Lead Quest's day-to-day marketing activities, manage relationships with schools and partners
Serve as the first point of contact for learner and school enquiries via email, WhatsApp, and other support channels.

Requirements

What you’ll need

3–5 years of experience in marketing, community management, customer success, partnerships, or a related role
Experience working with schools, youth programmes, EdTech, or education organisations is highly desirable
Comfortable managing multiple projects in a fast-paced environment
A self-starter who enjoys building new initiatives from the ground up
Demonstrated ability to work independently, prioritise effectively, and collaborate across product, partnerships, and marketing.

Benefits

Comp & perks

Consistent and ongoing professional development
Clear career pathways for personal and professional best