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About the role
Key responsibilities & impact- Improving the systems behind the scenes, the workflows, tools, automations and processes
- Supporting members, understanding tickets and conversations, and identifying repeated work
- Spotting failure modes and turning messy processes into clear procedures
- Owning automations end to end
- Designing better workflows and writing clear operating procedures
- Working with product, engineering, data and experienced operators to improve journeys of members
Requirements
What you’ll need- 2–5 years’ experience in operations, consulting, product operations, customer operations, startups, process improvement, or another fast-moving environment
- Have made extensive use of AI tools in your work, or are clearly on the path to doing so
- Are excited by the idea of owning automations and operational workflows end to end
- Learn new tools quickly and are not intimidated by technical systems, internal tooling or messy operational data
- Have a forensic eye for detail and enjoy tracing problems back to their root cause
- Can turn ambiguous, messy work into clear processes, documentation and repeatable systems
- Are naturally empathetic and understand why staying close to customers matters
- Communicate crisply, whether you’re writing a process, explaining a problem in Slack, or helping a colleague understand a new workflow
- Work effectively in high-ambiguity, high-growth environments where priorities can shift fast
- Take ownership without needing lots of structure, and are motivated by making the team around you more effective
- Want to help build the company you want to work in, not just do the job in front of you
Benefits
Comp & perks- Kitchen’s well-stocked
- Coffee’s excellent
- Team is great
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementautomationworkflow designoperating proceduresAI toolsdata analysisproblem-solvingdocumentationroot cause analysiscustomer operations
Soft Skills
empathycommunicationattention to detailownershipadaptabilitycollaborationcritical thinkingorganizational skillsmotivationcustomer focus