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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the student journey from enquiry to enrolment, utilizing a consultative sales approach and maintaining compliance in record-keeping. Proficient in CRM systems, particularly Salesforce, with strong communication and rapport-building skills.
Highest-signal resume keywords
Salesforce CRM ManagementConsultative Sales ApproachHigh-Volume EngagementVerbal Communication SkillsProcess Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM SystemsSalesforceData EntryEligibility AssessmentLead Conversion
Soft Skills
Rapport-BuildingSelf-DrivenAccountabilityListening SkillsProfessional Phone Presence
Tools & Technologies
Salesforce CRMMicrosoft WordMicrosoft Excel
Industry Keywords
Student Journey ManagementEnrolment ProcessAdmissions CollaborationOpen DaysInformation Sessions
About the role
Key responsibilities & impact- Manage the end-to-end student journey from enquiry to enrolment
- Convert warm leads using a consultative, outcomes-focused sales approach
- Conduct high-volume phone, SMS, and email engagement daily
- Assess applicant eligibility against published entry criteria
- Progress qualified applicants through to enrolment and commencement
- Maintain accurate, compliant records in Salesforce CRM
- Participate in Open Days, campus tours, and information sessions
- Collaborate with admissions, onboarding, and support teams to remove blockers
Requirements
What you’ll need- Proven ability to follow structured processes and work within defined guidelines
- Confident, professional phone presence with strong listening and rapport-building skills
- Self-driven and accountable, with the ability to work effectively with minimal supervision
- Clear and confident verbal communication skills, particularly in a phone-based environment
- Experience using CRM systems such as Salesforce
- Comfortable working across CRM platforms and standard business systems, including Word and Excel
Benefits
Comp & perks- Hybrid work model with 3 days on campus and 2 days from home
- Uncapped commission structure with realistic OTE of $105,000, with top performers earning upwards of $160,000
- Hot leads provided daily with no cold calling
- Comprehensive training and onboarding
- Clear processes, CRM support, and defined KPIs
- High-growth organisation with genuine internal progression
- Values-led, B Corp-certified university
