Mental Health Crisis Call Center Worker
Northwest Counseling and Guidance Clinic
part-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
Visit company websiteExplore more
Salary
💰 $21 per hour
About the role
- Respond to mental health crisis and suicide prevention hotline calls
- Conduct risk assessments and determine appropriate interventions
- Provide emotional support, crisis counseling, and referrals
- Document services in Electronic Health Records (EHR)
- Work independently while collaborating with the crisis response team
Requirements
- 2+ years of experience in mental health, behavioral health, or crisis services
- Bachelor’s degree in human services preferred (or equivalent experience)
- Strong skills in crisis intervention, de-escalation, and multitasking
- Excellent verbal and written communication skills
- Proficiency with computers and EHR systems
- Ability to remain calm in high-pressure, emergency situations.
Benefits
- Employee Assistance Program (EAP)
- Wellness Program
- Professional Development Assistance
- Paid Time Off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crisis interventionde-escalationrisk assessmentemotional supportcrisis counselingreferralsElectronic Health Records (EHR)
Soft skills
multitaskingverbal communicationwritten communicationcalmness under pressure