Senior Director – Business Development, Strategic Customer Engagement

Northrop Grumman

. Build, lead, and develop a high‑impact Strategic Customer Engagements team; set clear objectives, coach for excellence, and instill a win‑focused, customer‑centric culture.

Posted 4/23/2026full-timeLinthicum • Maryland, Virginia • 🇺🇸 United StatesSenior💰 $231,100 - $363,100 per yearWebsite

About the role

Key responsibilities & impact

Build, lead, and develop a high‑impact Strategic Customer Engagements team; set clear objectives, coach for excellence, and instill a win‑focused, customer‑centric culture.
Establish and track KPIs (e.g., pipeline growth, qualification velocity, win rate, engagement effectiveness) and drive continuous improvement.
Architect multi‑year strategic engagement plans aligned to NGMS sector strategy, Annual Operating Plan/Long Range Strategic Plan, and growth priorities; translate plans into specific campaigns, investments, and executive actions.
Define account‑level growth strategies and competitive plays for priority customers and partners, ensuring clear value propositions and measurable outcomes.
Manage the Strategic Customer Engagements budget; allocate people, events, and travel to highest‑return opportunities. Track ROI on campaigns and engagements; adjust allocations to maximize pipeline creation, qualification throughput, and win probability while meeting Annual Operating Plan targets.
Direct all phases of the account‑management lifecycle—from early opportunity identification and solution shaping through proposal, award, and post‑award growth.
Rapidly align NGMS programs, products, and capture efforts into cohesive, differentiated customer strategies that accelerate partnerships and industry engagement.
Serve as a trusted advisor to the Sector President, Executive Leadership Team, and other senior leaders; deliver precise, timely intelligence and executive‑ready materials for high‑stakes engagements.

Requirements

What you’ll need

Bachelor’s degree and 10+ years of defense‑sector business development/capture experience or relevant military experience or a Master's degree and 8+ years of defense‑sector business development/capture experience or relevant military experience.
5+ years leading large, multi‑disciplinary teams to deliver win‑focused outcomes.
Deep knowledge of DoW operational and/or acquisition processes.
Ability to translate service requirements and market intelligence into agile, winning strategies.
Proven track record of leading high performing teams.
Exceptional executive‑level communication and briefing skills; experience influencing senior government officials and corporate leadership.
U.S. Citizenship.
Current/Active Secret clearance with the ability to obtain and maintain a SAP clearance after starting.

Benefits

Comp & perks

health insurance coverage
life and disability insurance
savings plan
Company paid holidays
paid time off (PTO) for vacation and/or personal business

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business developmentcapture managementKPI trackingstrategic planningaccount managementROI analysispipeline managementsolution shapingcampaign developmentmilitary experience

Soft Skills

leadershipcoachingcommunicationstrategic thinkinginfluencingteam managementcustomer-centric focusexecutive briefingcollaborationadaptability

Certifications

Bachelor's degreeMaster's degreeSecret clearanceSAP clearance