Analyzing business requirements and processes to identify metric needs and opportunities for performance monitoring (e.g., customer satisfaction, service level agreements, case volume metrics, case resolution times, etc).
Collaborating with business leaders to define, develop, and maintain business metrics and KPIs that align with organizational goals.
Defining data requirements, gathering and validating information, while also applying sound judgment for people-related business problems and workforce management decisions.
Creating strategic analyses by forming structured hypotheses, identifying patterns in data using quantitative methods and effective data visualizations, and deriving insights that drive decision making and operational improvements.
Developing and maintaining innovative products that leverage data and advanced analytics.
Driving analytics projects from initial concept through deployment, leveraging opportunities for automation.
Providing training and support to stakeholders on data analysis tools and metrics interpretation.
Conducting benchmarking against industry standards and competitors to assess performance and identify areas for improvement.
Staying abreast of industry trends and methodologies and contributing innovative ideas to drive business value.

Requirements

Must have, at-minimum, a Bachelor’s degree with 5 years of relevant experience OR a Master’s degree with 3 years of relevant professional data analytics experience - OR - a PhD with 1 year of relevant professional data analytics experience.
Must have experience in developing performance metrics and using them to inform business strategies.
Must have the ability to extract and manipulate data from databases using SQL and write custom queries.
Familiarity with common table expressions and building views.
Must have the ability to apply quantitative and statistical approaches to answer questions using data.
Must be proficient using an object-oriented programming language (e.g., Python or R) to conduct analysis and create visualizations.
Must be proficient in data visualization using Tableau or similar dashboarding tools.
Must have experience in data storytelling - creating compelling, concise narratives to communicate developed insights.
Must have experience collaborating on projects across teams, managing relationships, and communicating findings to audiences.
Must have the ability to obtain and maintain a security clearance.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisperformance metricsSQLquantitative methodsstatistical approachesPythonRdata visualizationTableaudata storytelling

Soft Skills

collaborationcommunicationrelationship managementtrainingproblem-solvingjudgmentinnovationanalytical thinkingstrategic thinkingproject management